Állás részletei
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Cég neve
Supercharge Kft.
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Munkavégzés helye
Országos lefedettség -
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
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Biztosított eszközök
- MacOS
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Elvárások
- Angol középfok
- 3-5 év tapasztalat
- Főiskola
Kis türelmet...
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Állás leírása
Responsibilities
Serving as the single point of contact for energy clients, managing ongoing support engagements and maintaining strong relationships with C-1/C-2 stakeholders
Coordinating planned and unplanned maintenance windows to minimize business disruption and act as the escalation point for critical incidents
Leading service reviews, present operational performance, and ensure SLAs/KPIs are consistently met or exceeded
Driving continuous improvement across support and maintenance procedures, including crisis management and escalation workflows
Conducting root cause analyses and implement corrective actions to prevent recurring incidents
Managing L1/L2/L3 team planning, allocation, performance, and cross-location coordination
Mentoring support engineers on energy industry practices and lead service takeovers from project teams to continuous operations
Creating and maintain runbooks, SOPs, playbooks, knowledge base content, training materials, and operational drills
Collaborating with project management, delivery teams, and other Service Operations Managers on transitions, shared initiatives, and operational readiness
Partnering with development and Energy BU leadership to enhance serviceability, operational resilience, and overall service status alignment
Coordinating planned and unplanned maintenance windows to minimize business disruption and act as the escalation point for critical incidents
Leading service reviews, present operational performance, and ensure SLAs/KPIs are consistently met or exceeded
Driving continuous improvement across support and maintenance procedures, including crisis management and escalation workflows
Conducting root cause analyses and implement corrective actions to prevent recurring incidents
Managing L1/L2/L3 team planning, allocation, performance, and cross-location coordination
Mentoring support engineers on energy industry practices and lead service takeovers from project teams to continuous operations
Creating and maintain runbooks, SOPs, playbooks, knowledge base content, training materials, and operational drills
Collaborating with project management, delivery teams, and other Service Operations Managers on transitions, shared initiatives, and operational readiness
Partnering with development and Energy BU leadership to enhance serviceability, operational resilience, and overall service status alignment
Requirements
At least 4 years of experience operating energy solutions such as trading systems, TSO/DSO platforms, interconnectors, power plant systems, or industrial control systems, with a strong understanding of energy-sector players, terminology, and processes
Strong background working alongside software development teams, with hands-on use of service management platforms like Jira Service Management or Zendesk
Multiple years of experience leading virtual, distributed teams while demonstrating strong ownership, structure, and process-oriented leadership
Proven ability to build and maintain strong operational and tactical relationships with C-1/C-2 client stakeholders
Demonstrated experience in establishing robust crisis-management practices in high-stakes, mission-critical environments
Exceptional composure, decision-making skills, and rapid judgment under high stress—especially when systems fail or information is incomplete
Deep understanding of incident management frameworks, operational best practices, and 24/7/365 service environments
Strong knowledge of critical infrastructure operations, failure modes, and industrial/OT environments such as SCADA, DCS, and EMS
Hands-on experience with monitoring, alerting, and observability platforms supporting highly available systems
Excellent English communication skills (written and verbal) combined with a strong “get things done” attitude and the ability to deliver under pressure
Strong background working alongside software development teams, with hands-on use of service management platforms like Jira Service Management or Zendesk
Multiple years of experience leading virtual, distributed teams while demonstrating strong ownership, structure, and process-oriented leadership
Proven ability to build and maintain strong operational and tactical relationships with C-1/C-2 client stakeholders
Demonstrated experience in establishing robust crisis-management practices in high-stakes, mission-critical environments
Exceptional composure, decision-making skills, and rapid judgment under high stress—especially when systems fail or information is incomplete
Deep understanding of incident management frameworks, operational best practices, and 24/7/365 service environments
Strong knowledge of critical infrastructure operations, failure modes, and industrial/OT environments such as SCADA, DCS, and EMS
Hands-on experience with monitoring, alerting, and observability platforms supporting highly available systems
Excellent English communication skills (written and verbal) combined with a strong “get things done” attitude and the ability to deliver under pressure
What we offer
Opportunities to learn and develop including conferences, trainings, mentoring, and hands-on experience with digital projects
Pension scheme set up with Aviva
Enrollment in company mobile package
Access to the Cycle to Work scheme
25 days of holiday (on top of Bank Holidays)
Vibrant, open-minded culture with biannual team events in Hungary and local community events in London
Cosy office environment in central London with perks
Provision of a MacBook for work
Pension scheme set up with Aviva
Enrollment in company mobile package
Access to the Cycle to Work scheme
25 days of holiday (on top of Bank Holidays)
Vibrant, open-minded culture with biannual team events in Hungary and local community events in London
Cosy office environment in central London with perks
Provision of a MacBook for work
Company info
Supercharge is a digital product consultancy that partners with ambitious companies to create and scale digital products and services. Founded in 2015, Supercharge operates internationally with offices in London, Budapest, and Amsterdam. The company specializes in product strategy, software engineering, data engineering and AI, and managed services, serving industries including energy, healthcare, finance, insurance, mobility, and the public sector. Supercharge is committed to fostering a vibrant, open-minded culture that supports continuous learning and development, and it meets the toughest IT security standards.
How to apply
You can submit your application on the company's website, which you can access by clicking the „Apply on company page“ button.
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