Telenor Common Operation (TnCO), recently founded internal Technology Service Provider offering IT and Network operation services to Telenor business units (Hungary, Serbia, Montenegro and Bulgaria) is currently looking for candidate for the following position within the Service Desk Team:

Service Desk Specialist

What we offer:

  • Internal and Lynda trainings
  • Competitive benefit package (in addition to the fix, announced payment and the performance bonus, you get a benefit package of 700,000 HUF per year)
  • Coolest office building in Hungary with beautiful surrounding, airy spaces, adjustable table and dog days on every Friday :)

Some of your daily tasks would be:

  • Receiving, managing Service Desk inbound contacts (mail, phone, chat), service requests and incidents through their lifecycle
  • Resolving tickets with remote resolution
  • Managing user access to systems and administration (user accounts, licenses, etc.)
  • When no known solution can be identified, responsible for the escalation of issues to 2nd level support
  • Managing and keeping up to date the Knowledge Database
  • Look for new approaches for situations in which standard approaches do not apply
  • Participating in project work

The ideal candidate has:

  • Experience in IT user support and/or customer care considered as an advantage
  • Solid knowledge of the MS Office suite including 0365
  • Medium level knowledge of PC software installation, maintenance and troubleshooting
  • Basic level knowledge of PC hardware installation and maintenance
  • Fluent in Hungarian and English (Serbian knowledge is an advantage)
  • Excellent customer service skills
  • Analytical skills and capable of thinking outside of the box
  • Ability to prioritize

Sector(s):

  • Client Services, Customer Services
  • Call Center Services
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • professional experience is not required

Required language level:

All of these are:

  • English - higher advanced/fit for negotiation
  • Hungarian - native

Job location:

Törökbálint

How to apply:

If our job AD aroused your attention please apply via our Career site!