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Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.

We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.

Join our team as:

Service Desk Associate German Speaking - 000000212585

    Vodafone Global Enterprise (VGE) is a Vodafone Group entity offering Vodafone products and services to multinational customers. VGE is helping some of the world’s leading businesses to stay more connected and more responsive at both a global and local level.

    In this role you will have the responsibility of working in a team and providing the helpdesk-to-helpdesk support (not end-user support) to top Vodafone global customers in a business context.

    Fresh graduates are welcome!

What you will do:

  • Providing helpdesk-to-helpdesk support & first-time resolution to Vodafone’s top global enterprise customers, via e-mail and occasionally calls.
  • Liaising with external & internal partners
  • Processing tickets & orders in the relevant service support systems
  • Taking ownership of the resolution of incidents or escalations including follow up and partner liaison
  • Contribute actively to service improvement initiatives to improve the service desk operation

This position is for you if you have:

  • Upper-intermediate knowledge of both English and German
  • Customer focused mindset and strong communication skills
  • Analytical thinking and problem solving attitude
  • Ability to work in shifts (Monday – Friday, between 7 am and 10 pm)
  • Experience of working in a customer facing support function or SSC environment is an advantage, but not a must-have

Why should you join us:

  • Opportunity to get to know how the telecommunication industry works
  • Learn & develop your skills
  • International working environment and experience
  • We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text
  • Unravel your continuous process improvement mindset – new ideas are always listened to
  • Internal coaching/mentoring culture
  • Support of career aspirations and personal development
  • Possibility to work from home one day weekly

Sector(s):

  • Business Supporting Centres
  • Client Support, Administration
  • IT Support
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • professional experience is not required

Required language level:

All of these are:

  • English - intermediary/communicative
  • German - intermediary/communicative

Job location:

1087 Budapest, Hungária körút 40-44.

How to apply/ contact information:

You can apply with the „Jelentkezem button” underneath.

A hirdetés adatai:
  • Pozíció neve: Service Desk Associate German Speaking - 000000212585
  • Rövid pozíció név: It support munkatárs
  • Hirdető cég: Vodafone Shared Services Budapest
  • Elsődleges kategória:
  • Terület: Budapest
  • Város: VIII. kerület
  • Feladatok: Providing helpdesk-to-helpdesk support & first-time resolution to Vodafone’s top global enterprise customers, via e-mail and occasionally calls. Liaising with external & internal partners Processing tickets & orders in the relevant service support systems Taking ownership of the resolution of incidents or escalations including follow up and partner liaison Contribute actively to service improvement initiatives to improve the service desk operation
  • Elvárások: Upper-intermediate knowledge of both English and German Customer focused mindset and strong communication skills Analytical thinking and problem solving attitude Ability to work in shifts (Monday – Friday, between 7 am and 10 pm) Experience of working in a customer facing support function or SSC environment is an advantage, but not a must-have
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Angol, Német
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: Mindegy, vagy nem igényel tapasztalatot
  • Feladás dátuma: 2018-02-20
Állás, munka még: Vodafone Shared Services Budapest>