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Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.

We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.

Join our team as:

Service Desk Associate French Speaking - 000000210560

    Vodafone Global Enterprise (VGE) is a Vodafone Group entity offering Vodafone products and services to multinational customers. VGE is helping some of the world’s leading businesses to stay more connected and more responsive at both a global and local level. VGE customers include many large multinational companies.

    The team responsibilities revolve around the front-line logging of support tickets within a BAU context (e.g. issue resolution and service request management) followed by the subsequent activities required to drive resolution of these logged issues within a multi-supplier environment and according to pre-specified Service Level Agreements.

    Fresh graduates are more than welcome!

What you will do:

  • Call & email answering (predominantly email)
  • Dealing with issues being reported by the VGE customer’s helpdesk, VGE National Account Managers or sales support teams
  • Processing tickets & orders in the relevant service support systems (VGECO, VTM, Remedy, etc.)
  • Taking ownership of incidents or escalations (e.g. overdue orders), including follow up (in Remedy or VGECO) and partner liaison
  • Liaising with both external & internal partners within the support ecosystem
  • Complying with pre-agreed SLAs – proactively chasing partners (by email or phone) to ensure that SLAs are met
  • Providing Level 1 support & first-time resolution whenever possible
  • Taking ownership for the resolution of an issue (order, ticket) through its lifecycle
  • Contribute actively to service improvement initiatives (to support and improve the service desk operation)

This position is for you if you have:

  • Fluent English and French language knowledge is a must (both written and oral)
  • Customer focused mindset and strong communication skills are essential
  • Analytical thinking and problem solving attitude, ability to handle complaints efficiently
  • Experience of working in a customer facing support function or SSC environment is an advantage
  • Familiarity with Remedy or other support system (tool) is an advantage
  • Ability to work in shifts (Monday – Friday, between 7 am and 8 pm)

Why should you join us:

  • Opportunity to grow: broaden your technical knowledge
  • International working environment and experience
  • We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text
  • Unravel your continuous process improvement mindset – new ideas are always listened to
  • Internal coaching/mentoring culture
  • Support of career aspirations and personal development
  • Possibility to work from home one day weekly

Sector(s):

  • Business Supporting Centres
  • Client Support, Administration
  • IT Support
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • freshly graduated/career starter

Required language level:

All of these are:

  • English - intermediary/communicative
  • French - intermediary/communicative

Job location:

1087 Budapest, Hungária körút 40-44.

How to apply/ contact information:

In case you are interested in the above position (or any other Shared Service positions), please apply online by uploading your professional English CV and apply online!

A hirdetés adatai:
  • Pozíció neve: Service Desk Associate French Speaking - 000000210560
  • Rövid pozíció név: It support munkatárs
  • Hirdető cég: Vodafone Shared Services Budapest
  • Elsődleges kategória:
  • Terület: Budapest
  • Város: VIII. kerület
  • Feladatok: Call & email answering (predominantly email) Dealing with issues being reported by the VGE customer’s helpdesk, VGE National Account Managers or sales support teams Processing tickets & orders in the relevant service support systems (VGECO, VTM, Remedy, etc.) Taking ownership of incidents or escalations (e.g. overdue orders), including follow up (in Remedy or VGECO) and partner liaison Liaising with both external & internal partners within the support ecosystem Complying with pre-agreed SLAs – proactively chasing partners (by email or phone) to ensure that SLAs are met Providing Level 1 support & first-time resolution whenever possible Taking ownership for the resolution of an issue (order, ticket) through its lifecycle Contribute actively to service improvement initiatives (to support and improve the service desk operation)
  • Elvárások: Fluent English and French language knowledge is a must (both written and oral) Customer focused mindset and strong communication skills are essential Analytical thinking and problem solving attitude, ability to handle complaints efficiently Experience of working in a customer facing support function or SSC environment is an advantage Familiarity with Remedy or other support system (tool) is an advantage Ability to work in shifts (Monday – Friday, between 7 am and 8 pm)
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Angol, Francia
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: Pályakezdő/friss diplomás
  • Feladás dátuma: 2018-02-19
Állás, munka még: Vodafone Shared Services Budapest>