Tetszik Önnek ez az állás?
Jelentkezzen rá most!
Would you like to be a member of a fast growing organization?
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.

Join our team as

Service Desk Associate - French/Italian/Spanish/German/Portuguese/Dutch Speaking - 000000203681

    Vodafone Global Enterprise (VGE) is a Vodafone Group entity offering Vodafone products and services to multinational customers. VGE is helping some of the world’s leading businesses to stay more connected and more responsive at both a global and local level. VGE customers include many large multinational companies.
    The team responsibilities revolve around the front-line logging of support tickets within a BAU context (e.g. issue resolution and service request management) followed by the subsequent activities required to drive resolution of these logged issues within a multi-supplier environment and according to pre-specified Service Level Agreements.

    Fresh graduates are more than welcome!

What you will do:

  • Call & email answering (predominantly email)
  • Dealing with issues being reported by the VGE customer’s helpdesk
  • Processing tickets & orders in the relevant service support systems (VGECO, VTM, Remedy, etc.)
  • Taking ownership for the resolution of an issue (order, ticket) through its lifecycle
  • Liaising with both external & internal partners within the support ecosystem
  • Complying with pre-agreed SLAs – proactively chasing partners (by email or phone) to ensure that SLAs are met
  • Provide Level 1 support & first-time resolution; less catch & dispatch and high 1st line resolution activities
  • Contribute actively to service improvement initiatives (to support and improve the service desk operation)

This position is for you if you have:

  • Fluent English and one of the following languages in upper intermediate level are musts: French, Italian, Spanish, German, Portuguese or Dutch
  • Customer focused mindset and strong communication skills are essential
  • Problem solving attitude, ability to handle complaints efficiently
  • Experience of working in a customer facing support function is an advantage
  • Technical & IT knowledge is an advantage
  • Ability to work in daytime shifts (Monday – Friday, between 7 am and 8 pm)

Why should you join us:

  • Opportunity to grow: broaden your technical knowledge
  • International working environment and experience
  • We provide corporate assets as laptop and mobile phone with Vodafone RED subscription – unlimited talk and text
  • Unravel your continuous process improvement mindset – new ideas are always listened to
  • Internal coaching/mentoring culture
  • Support of career aspirations and personal development
  • Possibility to work from home one day weekly

Sector(s):

  • Business Supporting Centres
  • Client Support, Administration
  • IT Support
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • professional experience is not required

Required language level:

Any of these are:

  • English - higher advanced/fit for negotiation
  • German - intermediary/communicative
  • French - intermediary/communicative
  • Spanish - intermediary/communicative
  • Portuguese - intermediary/communicative
  • Italian - intermediary/communicative
  • Dutch - intermediary/communicative

Job location:

1087 Budapest, Hungária körút 40-44.

Többes adatkezelés, a jelentkezés elküldése előtt tájékozódjon a munkaadó adatkezelési szabályzatáról.

How to apply/ contact information:

In case you are interested in the above position (or any other Shared Service positions), please apply online by uploading your professional English CV.

A hirdetés adatai:
  • Pozíció neve: Service Desk Associate - French/Italian/Spanish/German/Portuguese/Dutch Speaking - 000000203681
  • Rövid pozíció név: It munkatárs
  • Hirdető cég: Vodafone Shared Services Budapest
  • Elsődleges kategória:
  • Terület: Budapest
  • Város: VIII. kerület
  • Feladatok: Call & email answering (predominantly email) Dealing with issues being reported by the VGE customer’s helpdesk Processing tickets & orders in the relevant service support systems (VGECO, VTM, Remedy, etc.) Taking ownership for the resolution of an issue (order, ticket) through its lifecycle Liaising with both external & internal partners within the support ecosystem Complying with pre-agreed SLAs – proactively chasing partners (by email or phone) to ensure that SLAs are met Provide Level 1 support & first-time resolution; less catch & dispatch and high 1st line resolution activities Contribute actively to service improvement initiatives (to support and improve the service desk operation)
  • Elvárások: Fluent English and one of the following languages in upper intermediate level are musts: French, Italian, Spanish, German, Portuguese or Dutch Customer focused mindset and strong communication skills are essential Problem solving attitude, ability to handle complaints efficiently Experience of working in a customer facing support function is an advantage Technical & IT knowledge is an advantage Ability to work in daytime shifts (Monday – Friday, between 7 am and 8 pm)
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Angol, Német, Francia, Spanyol, Portugál, Olasz, Holland
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: Mindegy, vagy nem igényel tapasztalatot
  • Feladás dátuma: 2017-12-08
Állás, munka még: Vodafone Shared Services Budapest>