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Service Delivery Manager

Summary of Role

    The SDM is responsible for the delivery of specific transcosmos’s Managed Services. They will work with the relevant Global Customer Account Manager to identify service requirements, and develop service strategy, which it is the responsibility of the SDM to execute.

Key Tasks and Responsibilities

  • Responsible for the delivery of all Managed Services
  • Ensure the Services are delivered to a consistently exceptional standard and as defined in the SOWs
  • Work with the Global Customer Account Manager to develop clear service strategies, objectives, and goals.
  • Service Level Management and analysis of historical reports to identify service improvements
  • Set and monitor detailed KPIs to ensure the effective day to day operations of the Service
  • Work quickly to resolve any Service issues and ensure continuous improvement
  • Work with Head of Service Delivery and Global Customer Account Manager to implement effective training, reporting, process, and quality programs
  • Work with transcosmos’ customers and represent Managed Services in customer meetings as required

Skills / Attributes Required

  • >5 years IT Service Desk experience
  • University level education
  • IT support service management experience in a multinational corporate environment
  • Excellent communicator
  • Excellent personnel management skills
  • Industry specific qualifications (e.g. ITIL)

Measurable Outputs

  • The performance of the SDM will be assessed based on the performance of the Services, Budgets, and HR assets, in their service

Decision Making Authority

  • Travel and Living authorisation (Expenses)
  • Overtime

Practical Requirements

  • International travel may be required
  • Available for 24 x 7 escalation

Sector(s):

  • Business Supporting Centres
  • IT Support
  • Full time

Experience required:

  • 5-10 years professional experience

Required language level:

  • English

Job location:

Debrecen

How to apply:

You can apply with the „Jelentkezem button” underneath.

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Állás, munka még: Transcosmos Kft>
A hirdetés adatai:
  • Pozíció neve: Service Delivery Manager
  • Rövid pozíció név: Service delivery manager
  • Hirdető cég: Transcosmos Kft
  • Elsődleges kategória:
  • Terület: Hajdú-Bihar megye
  • Város: Debrecen
  • Feladatok: Responsible for the delivery of all Managed Services Ensure the Services are delivered to a consistently exceptional standard and as defined in the SOWs Work with the Global Customer Account Manager to develop clear service strategies, objectives, and goals. Service Level Management and analysis of historical reports to identify service improvements Set and monitor detailed KPIs to ensure the effective day to day operations of the Service Work quickly to resolve any Service issues and ensure continuous improvement Work with Head of Service Delivery and Global Customer Account Manager to implement effective training, reporting, process, and quality programs Work with transcosmos’ customers and represent Managed Services in customer meetings as required
  • Elvárások: >5 years IT Service Desk experience University level education IT support service management experience in a multinational corporate environment Excellent communicator Excellent personnel management skills Industry specific qualifications (e.g. ITIL)
  • Elvárt végzettség: Egyetem
  • Elvárt nyelvismeret: Angol
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 5-10 év szakmai tapasztalat
  • Feladás dátuma: 2017.02.17