Would you like to be a member of a fast growing organization?
In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.500+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.

Join our team as:

Service Delivery Management Specialist - 000000232457

    The role is part of Vodafone Global Enterprise (VGE) and is focused on end to end managing services for dedicated multinational VGE customers, being responsible for the relationship with the customer’s key stakeholders and accountable for driving service improvement and development of the service as well as ensuring contractual obligations are met, to increase customer loyalty against Vodafone. The Service Delivery Management Specialist is accountable for the overall satisfaction of the strategic customers.

What you will do:

  • Key contact point for the Customer owning the end-to-end service relationship/ during the Service lifecycle
  • Manage the customer relationship on senior management level, as the representative of Vodafone
  • Proactively recognize the clients’ needs and drive recommendations for solutions which bring benefit to the customer
  • Manage escalations
  • Initiate, prepare and lead regular service review meetings
  • Report against contractual SLAs
  • Coordinate functional service improvement projects on the company's products, services and procedures that contribute to customers’ satisfaction
  • Work in close interlock with internal functions, be the voice of the Customer within Vodafone
  • Manage processes aligned with ITIL including Service Level Management, Change Management and Continuous Service Improvement, where contractually committed

This position is for you if you have:

  • Fluent English and German as a must
  • Minimum of 3 years relevant work experience in Customer facing roles
  • ITIL v3 Foundation qualification is an advantage
  • A customer obsessed character with a proactive, willing-to-do attitude
  • Excellent ability to build and manage customer relationships/expectations remotely
  • Solution focused mind set, good analytical and problem solving skills
  • Strong organizational and communication skills
  • Proactive, structured way of thinking
  • Willing to travel if required (max 5% of the time)

Why should you join us:

  • We provide work assets as laptop and mobile phone with Vodafone RED subscription
  • Unravel your continuous process improvement mind-set – new ideas are always listened to
  • Internal coaching/mentoring culture
  • Support of career aspirations and personal development
  • Possibility to work from home one day weekly
  • Strong relationship with stakeholders, Customers, visibility
  • Development opportunities within people- and project management

Sector(s):

  • Business Supporting Centres
  • IT Support
  • Project Management
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • 3-5 years professional experience

Required language level:

All of these are:

  • English - higher advanced/fit for negotiation
  • German - higher advanced/fit for negotiation

Job location:

1087 Budapest, Hungária körút 40-44.

How to apply/ contact information:

You can apply with the „Jelentkezem" button underneath.