In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.
We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.
Join our team as:
Senior Service Desk Associate 24/7 - maternity cover - 000000244292
Vodafone Global Enterprise (VGE) is a Vodafone Group entity offering Vodafone products and services to multinational customers. The team responsibilities revolve technical issues all around the world followed by the subsequent activities required to drive resolution.
What you will do:
- Providing Level 1 support & first-time resolution whenever possible
- Dealing with issues being reported by the VGE customer’s helpdesk
- Processing tickets & orders in the relevant service support systems
- Working with greater independence and possess bigger authority and knowledge to solve problems
- Taking ownership of incidents or escalations, including follow up & partner liaison
- Taking ownership for the resolution of an issue (order, ticket) through its lifecycle
- Contribute actively to service improvement initiatives
This position is for you if you have:
- Fluent English language skills
- Experience in a customer-facing or support function role in a multinational environment is an advantage
- Good technical & IT knowledge or great interest about the area
- Analytical mindset
- Proactive, self-starter personality
- Affinity to work in 24/7 shift schedule
Why should you join us:
- We provide work assets as laptop and mobile phone with Vodafone RED subscription
- Unravel your continuous process improvement mind-set – new ideas are always listened to
- Internal coaching/mentoring culture
- Support of career aspirations and personal development
- Possibility to work from home one day weekly
- Business Supporting Centres
- IT Support
- Client Services, Customer Services
- Call Center Services
- IT Operation, Telecommunication
- IT Support, Helpdesk
- Full time
- professional experience is not required
Required language level:
- English - higher advanced/fit for negotiation
1087 Budapest, Hungária körút 40-44.
How to apply/ contact information:
In case you are interested in the above position (or any other Shared Service positions), please apply online by uploading your professional English CV and apply online!