Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications.

To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.

Senior Service Asset Configuration Management Analyst

    As part of our drive to develop and enhance our technical support offering from our Budapest office we are recruiting for a Senior IT Asset Configuration Management Analyst.

    Working as part of our fast-growing dedicated Global EMEA Service Asset & Configuration Management Team, accountable for a high-priority Unisys client, you will be responsible for orchestrating and driving critical IT Service Management processes. The Service Asset and Configuration (SACM) Manager works with Change Managers, Service Managers, IT Infrastructure Leads and Management to ensure day-to-day operations complies with documented SACM processes and policies. This role will be accountable for SACM data analysis, auditing, quality reviews and data entry into the Configuration Management Database (CMDB) by electronic automated discovery tools and manual process.

Main responsibilities:

  • Ensure assets and configuration items required to deliver services are properly controlled, and that accurate and reliable information about the assets and CI’s are available when and where needed
  • Perform asset and configuration data validation audits with supporting data sources (i.e. monitoring tools) to ensure accuracy of data transmission to CMDB and to validate physical IT inventory is consistent with the asset and CMS and initiates any necessary corrective action
  • Perform configuration of business application service mapping
  • Develop asset management standards, asset management plans and procedures
  • Assess and drive implementation of efficient ITIL Request and Change Management processes within the IT Organization that deliver Service Asset and Configuration Management data required to support business and technical life-cycle processes
  • Maintain project status information, status accounting records and reports providing CI Status information
  • Control the receipt, identification, storage, and withdrawal of all supported CIs through life-cycle
  • Cause consistent governance of SLA and KPIs associated with SACM data completeness and accuracy
  • Provide knowledge transfer and training to advance capabilities of team members
  • May organize, prioritize, direct and oversee the work products of others; functioning as team leader

Key areas of Expertise:

  • Bachelor’s Degree
  • Expert understanding of Enterprise IT Infrastructure technologies and support lifecycle requirements
  • 5+ years’ Configuration Management experience
  • Experienced in broad functionality of ITOM platforms such as Micro Focus (HPSM or IT Asset Management), Remedy or ServiceNow
  • Ability to analyze data from multiple data sources (eg. uDiscovery, SCCM, ADDM, ServiceNow Discovery, Altiris, LANDesk, etc.)
  • Programming skills or high degree of understanding of Microsoft Access, Microsoft Excel and database concepts
  • ITIL v3 Foundation Certification, and general good understanding of ITIL framework

Desired soft / advisory skills:

  • Excellent communication skills regarding customer facing presentations
  • Analytical mind-set and the ability to assertively communicate ideas and results
  • Process driven, strong customer and team-oriented work ethic
  • Strong English verbal and written communication skills across multiple staff levels and customers

In exchange, we can offer:

    We are developing our technical support capability within our central Budapest office. This team has the opportunity to grow as we progress and the potential to work with a number of our major global and European clients. As an employer we will offer career opportunities that encourage learning, promote growth and develop your talent to its fullest. Unisys Budapest is a certified ITIL training center with an appetite to support you in your growth through in house learning courses and certifications.
  • High-prestige Unisys client, directly under the spotlight: be a part of building something awesome
  • Plenty of room for both individual and cross-functional collaborative work
  • The opportunity to work in a superb, dynamic professional team
  • Structured global career development (eg. leadership) opportunities
  • Flexible work environment

You’ll have technical advantage if:

  • You have a certification on the ITOM platform (administration)
  • You are familiar with MS Excel VBA (Visual Basic for Applications) and have working knowledge in creating Macros

Sector(s):

  • Business Supporting Centres
  • IT Support
  • IT Development
  • IT, Development Manager
  • IT Operation, Telecommunication
  • IT, Telecom Manager
  • Full time

Experience required:

  • 5-10 years professional experience

Required language level:

  • English - intermediate / communication

Job location:

Budpest

How to apply/ contact information:

You can apply wit the 'Jelentkezem' button underneath.