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Senior Quality & Process Management Specialist (Debrecen)

Your tasks

  • Ensure the setup and hosting of a homogeneous, efficient and global 1st level steering for the global TC business, in order to provide the expected quality standards.-
  • Operationalize the 1st level(s) for different standard operation models, based on various TC offerings, including the handling of the relevant supply chain.
  • Balance the options "make or buy" of 1st level, according to strategic and operative needs.
  • Be responsible for the 1st level specific KPI-definition, KPI-target setting/alignment and KPI tracking, including management of deviations.
  • Collaborate closely with the TC Unit Process Managers, especially Incident-, Event- and Configuration Management, to ensure process compliance in the 1st levels, conduct measures to mitigate the deviations.
  • Contribute substantially to the development, alignment, implementation and enhancement of the charging model, to benchmark the efficiency and quality of 1st levels, as well as the maturity of service offerings.
  • Act as a TC Division internal SPoC for all comprehensive 1st level topics.
  • Support central projects (e.g. innovation, automation).
  • Ensure best practice transfer between TC 1st levels globally, to increase efficiency.
  • Offer presales support by ensuring compliance with standards. 
  • Drive/steer the efficiency initiatives, to increase competitiveness.

If you have…

  • Advanced English AND German
  • Advanced MS Office experience (PowerPoint, Word, Excel, Outlook)
  • Experience in 1st level and 2nd level operations
  • Experience in telecommunications
  • Management experience

What we can offer you in return?

  • Young and dynamic team
  • Continuous training and development opportunities in IT and foreign languages
  • Ergonomic, modern work environment in Infopark
  • Carrier development opportunity inside the company
  • And much more, for further info click here.

Location

Debrecen

A hirdetés adatai:
  • Pozíció neve: Senior Quality & Process Management Specialist (Debrecen)
  • Hirdető cég: IT Services Hungary Kft.
  • Elsődleges kategória:
  • Terület: Hajdú-Bihar megye
  • Város: Debrecen
  • Feladatok: Ensure the setup and hosting of a homogeneous, efficient and global 1st level steering for the global TC business, in order to provide the expected quality standards.- Operationalize the 1st level(s) for different standard operation models, based on various TC offerings, including the handling of the relevant supply chain. Balance the options "make or buy" of 1st level, according to strategic and operative needs. Be responsible for the 1st level specific KPI-definition, KPI-target setting/alignment and KPI tracking, including management of deviations. Collaborate closely with the TC Unit Process Managers, especially Incident-, Event- and Configuration Management, to ensure process compliance in the 1st levels, conduct measures to mitigate the deviations. Contribute substantially to the development, alignment, implementation and enhancement of the charging model, to benchmark the efficiency and quality of 1st levels, as well as the maturity of service offerings. Act as a TC Division internal SPoC for all comprehensive 1st level topics. Support central projects (e.g. innovation, automation). Ensure best practice transfer between TC 1st levels globally, to increase efficiency. Offer presales support by ensuring compliance with standards.  Drive/steer the efficiency initiatives, to increase competitiveness.
  • Elvárások: Advanced English AND German Advanced MS Office experience (PowerPoint, Word, Excel, Outlook) Experience in 1st level and 2nd level operations Experience in telecommunications Management experience
  • Elvárt végzettség: Főiskola
  • Elvárt nyelvismeret: Angol, Német
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 1-3 év szakmai tapasztalat
  • Feladás dátuma: 2017-12-08
Állás, munka még: IT Services Hungary Kft.>