Interested in IT Services? Would you like to support our clients, colleagues, IT users? Are you enthusiastic and have long-term plans? Join us

Senior IT Service Manager

Responsibilities:

  • We are looking for candidates for future opportunities who will be the Owner of a full Customer contract
  • Financial steering of Customer contracts
  • End to end responsible for delivering the contracted services
  • Customer relationship management and Ensuring customer satisfaction
  • Governance of the delivery meeting contractual agreements
  • Proactive organization structure development; Good at cooperation with multiple internal and customer side departments
  • Procedures development and Driving continuous improvement
  • Account leadership „more than 40 FTE based service” in a matrix organisation across the delivery units
  • Claim management
  • Responsible for upselling, cross-selling and finding new opportunities

Requirements:

  • Master's degree in Business Information Systems, Computer Science or related field
  • 8-10 years of experience in a similar field, customer care, guidelines, law of contracts, business economics and controlling
  • Ability to autonomous appliance and figuring of this knowledge
  • International specifications knowledge
  • Strong customer focus
  • Good at escalation handling
  • Understands the business strategy of the given customer and based on this elaborates further development opportunities and potential for customer-specific solutions.
  • Optimizes contracts through efficiency measures.
  • Broad knowledge of service in excellence and Design Thinking
  • Securing the Service Manager -tasks and interests in the context of sales-, SLM- and business processes

Personal qualification:

  • Customer focus
  • Effective problem-solving skills,
  • Good communication skills
  • System approach

Language:

  • Fluent English language and other European language

What we offer:

  • Fixed income + cafeteria
  • Performance-based annual bonus
  • Free language courses
  • Continuous professional support and training opportunities
  • Dynamic, inspiring team

Sector(s):

  • IT Development
  • IT Consultant, Analyst, Auditor
  • Project Management
  • IT Operation, Telecommunication
  • Project Management
  • Full time

Experience required:

  • 5-10 years professional experience

Required language level:

  • English - intermediate / communication

Job location:

Budapest

How to apply/ contact information:

To apply you have to push the „Jelentkezem” button, what you can find below.