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Senior Analyst, Client Operations

LOCATION: BUDAPEST OR SZÉKESFEHÉRVÁR
According to your preference, you may choose our Budapest or Székesfehérvár office as your place of work.

Responsibilities:

    Maintain the global managed client environment in Sapa Shared Services and deliver 3rd level support in the respective area. Work with 3rd parties to ensure proper service delivery. Meet SLAs towards Sapa internal business customers.

Requirements

  • 3-5 years’ experience in a multinational environment
  • Experience to work in a virtual team
  • Hands-on support experience (working in a ticket based environment)
  • Experience in a process based environment (document and maintain processes)
  • Solid technical background and detailed understanding of Microsoft client/server technologies
  • Experience in Cloud Application support, troubleshooting
  • 3rd level Windows client troubleshooting experience in a in a multinational, multicultural environment
  • Experience with scripting (e.g. PowerShell)
  • Analytical and customer focused mind set
  • Fluency in English is a must
  • Good communication skills

Advantages:

  • ITIL knowledge
  • Experience with application virtualization
  • Experience in Advanced Group Policy Management
  • SCCM knowledge - OS / Application deployment
  • Hands-on experience with client image creation and deployment on enterprise level in Microsoft environment
  • Hands-on application packaging experience (e.g.: Microsoft applications, Adobe, CAD)
  • Experience with MSI, Install shield technologies, Packaging techniques and tools

Sector(s):

  • Business Supporting Centres
  • IT Support
  • IT Development
  • IT Consultant, Analyst, Auditor
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • 3-5 years professional experience

Required language level:

  • English - higher advanced/fit for negotiation

Job location:

Székesfehérvár, Budapest

How to apply/ contact information:

Please, upload your English CV on our websit via "Jelentkezem" button underneath.
Please, click on Registration, fill all required data and apply for the job.

A hirdetés adatai:
  • Pozíció neve: Senior Analyst, Client Operations
  • Rövid pozíció név: Elemző
  • Hirdető cég: SAPA Profiles Kft.
  • Elsődleges kategória:
  • Terület: Budapest, Fejér megye
  • Feladatok: Maintain the global managed client environment in Sapa Shared Services and deliver 3rd level support in the respective area. Work with 3rd parties to ensure proper service delivery. Meet SLAs towards Sapa internal business customers.
  • Elvárások: 3-5 years’ experience in a multinational environment Experience to work in a virtual team Hands-on support experience (working in a ticket based environment) Experience in a process based environment (document and maintain processes) Solid technical background and detailed understanding of Microsoft client/server technologies Experience in Cloud Application support, troubleshooting 3rd level Windows client troubleshooting experience in a in a multinational, multicultural environment Experience with scripting (e.g. PowerShell) Analytical and customer focused mind set Fluency in English is a must Good communication skills
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Angol
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 3-5 év szakmai tapasztalat
  • Feladás dátuma: 2018-04-24
  • Lejárati dátum: 2018-05-15
Állás, munka még: SAPA Profiles Kft.>