Racing Loung Manager

Racing Loung Manager
OUR VISION
At Racing Unleashed, we are driving the revolution of motorsport into the digital era, where real and virtual racing merge into one thrilling global experience. Through cutting-edge simulators, high-end Esports competitions, and immersive Racing Lounges, we connect motorsport fans, sim racers, and professionals in an environment that celebrates speed, skill, and innovation.
Join us in shaping the future of competitive racing and making Motorsports accessible to everyone.
ROLE OVERVIEW
You are responsible for lounge operations at our Zurich City Flagship Lounge, creating excellent customer experiences and growing our community. In this role, you are an important representative of our brand. In addition to on-site lounge operations, you ensure smooth communication with our headquarters in Cham and drive revenue growth in collaboration with the relevant departments.

KEY RESPONSIBILITIES
Overall leadership and operational responsibility for the Racing Lounge Zurich City, including team management and daily operations:
Act as the primary host and face of the Racing Lounge Zurich City, delivering a premium guest experience
Plan and manage events on-site, coordinating all touchpoints for a seamless execution
Take action in local business development, partnerships, sponsorship and event sales
Create winning event formats
Provide a high-quality F&B experience and ensure service excellence in the lounge
Lead the lounge team: staffing, shift scheduling, holiday planning, onboarding, and day-to-day coaching
Take ownership of daily operations, including the booking system, guest flow, and service standards
Handle POS and cash management reliably and in line with internal processes
Monitor, manage, and optimize inventory (stock control, ordering, and availability)
Maintain the lounge environment, ensuring cleanliness, functionality, and a high-quality appearance
Ensure the smooth functioning of systems and simulators in collaboration with leadership, IT, and technicians
Support financial and administrative topics in collaboration with Headquarters in Cham

REQUIREMENTS
Several years of proven professional leadership experience in hospitality, guest services, or a comparable service-oriented environment
Strong experience in direct customer interaction with a clear focus on service quality, guest satisfaction and revenue growth
Fluent in German and English, both written and spoken
Technical experience using CRM, booking tools, Microsoft environment
Used to work irregular hours, including evenings and weekends
Process- and solution-oriented mindset which thrives for excellence
Excels working in a fast paced and at times hectic environment
Affinity for Motorsports or sim-racing is a plus

WHAT WE OFFER
A dynamic, varied and responsible role in a rapidly evolving environment
An exciting position with competitive compensationState of the art work environment
The opportunity to become part of a diverse and international team working on making motorsport accessible to everyone, everywhere
CONTACT
Applications can only be considered via our online application process over the link below. jidbd71c18pn jit0521pn jiy26pn