K&H Bank Zrt.

product owner - internet bank

Task:

  • maintain the digital presence of K&H eBank (internet bank) by continuous updating and fine-tuning the functionality based on customer feedbacks, and internal expectations
  • ensure the highest customer experience by monitoring the digital customer contacts and meet the customer satisfaction SLA-s, by designing easy and understandable digital services and customer support tools.
  • continuously analyzing VOC feedbacks and insights
  • conduct functional, integration, regression, performance and conversion test activities on developed systems.
  • continuous monitoring and analysis of domestic and international trends and competitors in digital channels field and in regard of innovations
  • definition and continuous monitoring of the key performance indicators relevant to digital channels
  • monitoring of all digital channels. In case of changes, initiation of adjustments, developments of relevant services and processes
  • innovation of K&H digital services: initiation of developments of digital channels and processes, upgrading service quality and functionality based on market changes, client needs and business initiatives

Expectation:

  • University/high school degree in relevant area
  • Minimum 3 years experience in digital service development 
  • Good understandig of agile development principles
  • User knowledge of the Bank’s office systems (Word, PowerPoint, Lotus Notes, etc), Jira, Confluence
  • Ability to understand/ identify complex products and processes
  • Outstanding client centric approach ( customer development)
  • Outstanding communications, problem-solving and negotiation skills
  • Strong analytical skills
  • Pro-activity
  • Good stress tolerance and work load
  • Good presentation skill

Sector(s):

  • IT Development
  • Programmer, Developer
  • Project Management
  • System Manager

Experience required:

  • 3-5 years professional experience

Required Qualification:

  • High school degree

Required language level:

  • English (intermediate / communication)

Employment type:

  • Full time

Job location:

Budapest IX. kerület

How to apply/ contact information:

Please click the Apply button to send your application.