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Problem Manager

Role Overview:

    As part of our drive to develop and enhance our technical support offering from our Budapest office we are recruiting for a Problem Manager. This role will be operating as part of our dynamically growing EMEA Service Management streamline.

Key Responsibilities:

  • Creating Problem Requests based on defined processes, coordinating Problem Investigation, manage and facilitate root cause determination
  • Identify trends, potential problem sources and incidents requiring a Problem Request
  • Ensure that the identified Problems progress through the Problem Management process in a timely and prioritized fashion
  • Keep previously entered and investigated information & identified errors accurate and complete, by managing the end-to-end Problem process
  • Act according to Unisys Help File, Knowledge Management, general Solutions Processes and best practices / Client and Unisys infrastructure policies in order to create, modify information identified through the Problem Management process
  • Escalate Problem Requests as needed
  • Provide regular status updates and reports towards client
  • Make proactive recommendations for process improvement, procedures and Problem Management applications
  • Active participation in ongoing quality initiatives at the desired level

Key Technical areas of Expertise:

  • Bachelor’s degree
  • 2+ years of experience working with ITIL processes in an IT environment
  • ITIL v3 Foundation certification is a minimum
  • Capability for proactive tactical delivery of ITIL Problem Management services
  • Advanced knowledge in MS Office particularly with Excel, Word, PowerPoint and SharePoint
  • Experience in Root Cause Analysis and data collection

Desired soft / advisory skills:

  • Excellent English skills both written & spoken
  • Strong problem solving, organizational and time management skills
  • Ability to coordinate and drive conference calls
  • Highly tenacious, combined with high stress resistance
  • Organizationally sensitive, proven track record of developing and maintaining good working relationships with clients and internal work groups
  • Openness for taking occasional home office-based on-call activity during certain weekday nights and weekends, based on a pre-planned basis

Why should you join us?

  • Plenty of room for both individual and collaborative work
  • Global collaboration with Major Incident Management counterparts while working on multiple high-priority Unisys accounts
  • Shape your future career by participating in individualistic leadership and technical trainings (eg. ITIL sub-modules with certifications)
  • Flexible work environment and home office options

Sector(s):

  • Business Supporting Centres
  • IT Support
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Project Management
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English - intermediate / communication

Job location:

Budapest

How to apply/ contact information:

You can apply with the „Jelentkezem" button underneath.

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