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Unisys Hungary opened its Budapest office in January 2007 and a second office in Pécs in 2012 providing business process outsourcing and technical help desk services to its prestigious clients across Europe. We are currently looking for a talented individual in our Budapest office for the below position.

Problem Manager

Role purpose:

    to review the incident occurred to identify remediation and mitigation steps for future incident reduction and cost optimization.

Responsibilities

  • Creating Problem Requests based on defined processes, coordinating Problem Investigation to realize root cause and preventive actions
  • Identifying trends and potential problem source
  • Identifying requiring Incidents for a Problem Request
  • Ensures that the Problems for which you are responsible progress through the Problem Management process in a timely and prioritized fashion
  • Ensures that the information entered in the Problem investigations and known errors that they manage is accurate and complete
  • Chair conference calls with clients and to provide status updates and future actions to client
  • Escalate Problem Requests as needed
  • Participating in continuous service improvement

Requirements

  • 2+ year experience in IT enviroment with managing complex issues/escalations preferred being as a Technical Support Specialist or 2nd level agent
  • Strong communication skills in English
  • Achieved ITIL V3 Foundation Certificate
  • Ability to facilitate the adoption of a standard Problem Management processes across multiple IT environments
  • Knowledge of network Systems / infrastructure management, process methodologies and practices
  • Experience in data analytic and data collection
  • Strong problem solving, time management and organizational skills
  • Excellent attention to detail; ability to work under pressure
  • Advanced level knowledge with MS Office
  • Proven experience of developing and maintaining customer relationships

Sector(s):

  • Business Supporting Centres
  • IT Support
  • IT Development
  • IT Consultant, Analyst, Auditor
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English - intermediary/communicative

Job location:

Budapest

How to apply/ contact information:

Please click the "Jelentkezem" button below.

A hirdetés adatai:
  • Pozíció neve: Problem Manager
  • Rövid pozíció név: Menedzser
  • Hirdető cég: Unisys
  • Elsődleges kategória:
  • Terület: Budapest
  • Feladatok: Creating Problem Requests based on defined processes, coordinating Problem Investigation to realize root cause and preventive actions Identifying trends and potential problem source Identifying requiring Incidents for a Problem Request Ensures that the Problems for which you are responsible progress through the Problem Management process in a timely and prioritized fashion Ensures that the information entered in the Problem investigations and known errors that they manage is accurate and complete Chair conference calls with clients and to provide status updates and future actions to client Escalate Problem Requests as needed Participating in continuous service improvement
  • Elvárások: 2+ year experience in IT enviroment with managing complex issues/escalations preferred being as a Technical Support Specialist or 2nd level agent Strong communication skills in English Achieved ITIL V3 Foundation Certificate Ability to facilitate the adoption of a standard Problem Management processes across multiple IT environments Knowledge of network Systems / infrastructure management, process methodologies and practices Experience in data analytic and data collection Strong problem solving, time management and organizational skills Excellent attention to detail; ability to work under pressure Advanced level knowledge with MS Office Proven experience of developing and maintaining customer relationships
  • Elvárt végzettség: Főiskola
  • Elvárt nyelvismeret: Angol
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 1-3 év szakmai tapasztalat
  • Feladás dátuma: 2018-02-12
Állás, munka még: Unisys>