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Unisys Hungary opened its Budapest office in January 2007 and a second office in Pécs in 2012 providing business process outsourcing and technical help desk services to its prestigious clients across Europe. We are currently looking for a talented individual in our Budapest office for the below position.

Polish Speaking Field Service Readiness Coordinators

Role Purpose:

    As a member of this team the new colleague will be responsible for the scheduling and monitoring of a designated group of field engineer’s within a specific geographic area and ensuring that service requests are scheduled and attended in accordance with Service Level target timescales.

What you will do:

  • Dispatch – Assign Incidents to a designated group of engineers and direct them to carry out the required work within specified timescales.
  • Resource Management – Manage the scheduling of engineers available time and escalate as required if availability is deemed to be insufficient.
  • Monitoring – Track the progress of outstanding incidents and that incident logs are updated in a timely manner and to the correct level of standardization and quality.
  • Escalation – Escalate any incidents that may breach a Service Level timescale and follow that escalation through to restoration of the ability to achieve stated targets.

Requirements:

  • Fluency in Polish, strong intermediate in English
  • Good working knowledge of MS Office (Word, Excel, Outlook)
  • Knowledge/experience of PC systems & components
  • Experience of incident logging systems is an advantage

we offer

  • Flexible cafeteria package
  • Multinational environment, multicultural teams
  • Fruit day every other week • Recreation room
  • Language courses in the office
  • Birthday cake
  • Team buildings
  • Training opportunities within working hours
  • Access for the Unisys University

Sector(s):

  • Business Supporting Centres
  • Client Support, Administration
  • IT Support
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • professional experience is not required

Required language level:

All of these are:

  • French - intermediary/communicative
  • Polish - intermediary/communicative

Job location:

Budapest

How to apply/ contact information:

You can apply with the „Jelentkezem" button underneath.

A hirdetés adatai:
  • Pozíció neve: Polish Speaking Field Service Readiness Coordinator
  • Rövid pozíció név: Koordinátor
  • Hirdető cég: Unisys
  • Elsődleges kategória:
  • Terület: Budapest
  • Feladatok: Dispatch – Assign Incidents to a designated group of engineers and direct them to carry out the required work within specified timescales. Resource Management – Manage the scheduling of engineers available time and escalate as required if availability is deemed to be insufficient. Monitoring – Track the progress of outstanding incidents and that incident logs are updated in a timely manner and to the correct level of standardization and quality. Escalation – Escalate any incidents that may breach a Service Level timescale and follow that escalation through to restoration of the ability to achieve stated targets.
  • Elvárások: Fluency in Polish, strong intermediate in English Good working knowledge of MS Office (Word, Excel, Outlook) Knowledge/experience of PC systems & components Experience of incident logging systems is an advantage
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Francia, Lengyel
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: Mindegy, vagy nem igényel tapasztalatot
  • Feladás dátuma: 2018-04-19
  • Lejárati dátum: 2018-05-10
Állás, munka még: Unisys>