We are looking for the suitable person for our prestigious multinational partner company for the following role:

Norwegian IT Customer Service Representative

This will be your job:

  • Taking ownership and responsibility for problems of client’s technical issues
  • Accepting and immediately starting to process, solve or forward SW/HW and telephony problems from norwegian customers. Having a duty to supply information to the users
  • Answering calls offered to Service Desk queues in norwegian and being responsible for managing the ticket queues
  • Analysing requests and problems and developing solution suggestions
  • Maintaining a high level of Quality Customer Service
  • Promptly notifying Critical Incident Management of high priority issues after collecting required information for escalation
  • Intimating the Shift lead/ L2 whenever there is an upward trend in calls
  • Providing detailed documentation in call logging system in norwegian and english
  • Increasing knowledge base by passing new issue resolution information to Service Desk’s Knowledge Administrator through the established Missing Knowledge process

This who you are:

  • Should be fluent in both Norwegian and English (Spoken/Written) any other language is a plus
  • Reliable, open, communicative personality who works well within a team and has accurate work habits
  • Customer orientated, a good listener and asks competent and well directed questions
  • Ready to learn new applications and solutions and has quick learning ability
  • FRESH GRADUATES ARE ALSO WELCOME!

And this is what you get:

  • Open, international and multicultural environment
  • Opportunity to be part of a rapidly expanding organization
  • IT Academy courses, professional development and career path
  • Competitive salary and cafeteria benefits

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • freshly graduated/career starter

Required language level:

All of these are:

  • English - higher advanced/fit for negotiation
  • Norwegian - higher advanced/fit for negotiation

Job location:

Budapest

How to apply/ contact information:

To apply you have to push the „Jelentkezem” button, what you can find below.