Enloyd is an executive recruitment company focused on mid- to senior-level professionals offering high quality and tailor-made recruitment and consulting services as well as a trustworthy Business Partnership for both Clients and Candidates.  Our specialized consultants conduct recruitment projects for the biggest global corporations and local companies operating in all sectors of the economy.

 

For our Budapest based multinational client we are looking for a colleague for the following role:

LEAD INCIDENT MANAGER (GERMAN SPEAKING)

RESPONSIBILITIES:

  • Lead and coordinate CBI High/Critical incident resolution / Conduct Root Cause Analysis
  • Manage lifecycle of incident / problem tickets
  • Initiate and lead technical conference calls
  • Coordinate efforts of all involved parties, including suppliers and external team
  • Initiate and drive internal and external escalation procedures
  • Create and distribute Incident / RCA reports to key stakeholders
  • Make recommendations for process and quality improvements
  • Set and track measures for process and quality improvement activities
  • Agent for special, management driven escalations / topics

REQUIREMENTS:

  • Fluent German & English language skills 
  • Experience in the field of Incident / Change / Problem management
  • ITIL process knowledge
  • Excellent communications and problem solving skills

WHAT OUR CLIENT OFFERS:

  • Competitive base salary and other benefits
  • Wide range of different trainings (hard skills, soft skills, management trainings)
  • Good atmosphere, lot of team building activities & corporate events

How to apply/ contact information:

Apply via "Jelentkezem" button underneath!