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Knowledge Editor

Budapest, Hungary

    The primary objective of the Knowledge Editor role, is to thoroughly maintain and champion company-wide knowledge sharing, so that the information and experience is shared and utilised inside and outside the organisation (as appropriate) with clients, partners, and stakeholders.

Responsibilities:

  • Managed knowledge articles held within the shared service tooling suite in line with processes
  • Provide standard reporting on a monthly basis to your primary and secondary client portfolio
  • Maintain the knowledgebase and knowledge customer user guides as required
  • Research and identification of future potential opportunities for Knowledge Management, using available resources
  • Keep up to date on all relevant developments within the client services and technologies, to ensure the knowledgebase provides the best possible knowledge capability to knowledge users
  • Work with the service delivery teams to encourage and develop their proactive involvement in the creation and update of knowledge articles
  • Work with the clients and third party support teams, to encourage and develop their proactive involvement in the creation and update of knowledge articles
  • Provide ad-hoc training on the use of the knowledgebase to knowledge users, outside of any standard activities provided by the training department - including workshops, webinars, and one-on-one guidance
  • Share experiences across peers, business units, and networks on innovative approaches in knowledge sharing, including preparation of reusable case studies
  • Appropriate involvement in transitional activities, (new and existing clients) as set out in the global processes

Requirements:

  • At least 2 years of experience in an IT Service environment
  • Previous involvement in knowledge/project-related activities
  • Fluency in English
  • The ability to absorb and understand technical and non-technical information to a required standard
  • Proven ability to work organised under pressure and to tight deadlines
  • Communication - ability to get consensus and collaboration across multiple areas, with the ability to generate enthusiasm, and to communicate with all levels of management and staff
  • Client orientation - understands clients' needs and concerns, and responds promptly and effectively to their needs
  • Teamwork - collaborates with peers, and relevant other individuals and groups, to produce solutions which benefit all parties
  • ITIL foundation certification
  • Ability to engage and influence on relevant issues at all levels both internally and customer facing
  • Experience of reporting

Sector(s):

  • Business Supporting Centres
  • Project Management
  • IT Operation, Telecommunication
  • Project Management
  • Telecommunication
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English - higher advanced/fit for negotiation

Job location:

Budapest

How to apply/ contact information:

You can apply with the „Jelentkezem button” underneath.

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Állás, munka még: Computacenter Services Kft.>
A hirdetés adatai:
  • Pozíció neve: Knowledge Editor
  • Rövid pozíció név: Projektmenedzser
  • Hirdető cég: Computacenter Services Kft.
  • Elsődleges kategória:
  • Terület: Budapest
  • Feladatok: Managed knowledge articles held within the shared service tooling suite in line with processes Provide standard reporting on a monthly basis to your primary and secondary client portfolio Maintain the knowledgebase and knowledge customer user guides as required Research and identification of future potential opportunities for Knowledge Management, using available resources Keep up to date on all relevant developments within the client services and technologies, to ensure the knowledgebase provides the best possible knowledge capability to knowledge users Work with the service delivery teams to encourage and develop their proactive involvement in the creation and update of knowledge articles Work with the clients and third party support teams, to encourage and develop their proactive involvement in the creation and update of knowledge articles Provide ad-hoc training on the use of the knowledgebase to knowledge users, outside of any standard activities provided by the training department - including workshops, webinars, and one-on-one guidance Share experiences across peers, business units, and networks on innovative approaches in knowledge sharing, including preparation of reusable case studies Appropriate involvement in transitional activities, (new and existing clients) as set out in the global processes
  • Elvárások: At least 2 years of experience in an IT Service environment Previous involvement in knowledge/project-related activities Fluency in English The ability to absorb and understand technical and non-technical information to a required standard Proven ability to work organised under pressure and to tight deadlines Communication - ability to get consensus and collaboration across multiple areas, with the ability to generate enthusiasm, and to communicate with all levels of management and staff Client orientation - understands clients' needs and concerns, and responds promptly and effectively to their needs Teamwork - collaborates with peers, and relevant other individuals and groups, to produce solutions which benefit all parties ITIL foundation certification Ability to engage and influence on relevant issues at all levels both internally and customer facing Experience of reporting
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Angol
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 1-3 év szakmai tapasztalat
  • Feladás dátuma: 2017-09-26