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ITIL Process Specialist with German language

    Our partner ’s Shared Services is an internal service provider, delivering end-to-end Information Services and Information Technology to locations globally. Is a true multinational organization with more than 400 employees located in 20 countries with one common goal; provide the best services to clients.

Responsibilities:

  • Acting as a SME to design, implement and control the new establishment ITIL processes including all of ITIL steps (Incident, Problem, Change, Request fulfilment and continuous service improvement)
  • Responsible for the reporting and monitoring service level objectives and managing internal service quality improvements
  • Keeping contact with internal and external suppliers to manage requirements and improve relations
  • As a SME responsible for working and customizing internal ticketing system based on business needs
  • Drive as a change agent to develop and manage best practices across the operational organization.

Requirements:

  • College Degree
  • 2-3 years+ ITIL service management experience in multinational environment
  • Solid ITIL knowledge and certificate is required
  • Fluency in English and German is must.
  • Good understanding of operational processes has process improvement and process change management experience.

Our partner’s offer:

  • Competitive salary
  • Multinational environment
  • Excellent remuneration package
  • Trainings
  • Challenging and rewarding tasks

Sector(s):

  • Business Supporting Centres
  • IT Support
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English - intermediary/communicative
  • German - intermediary/communicative

Job location:

Budapest

How to apply/ contact information:

Click the "Jelentkezem" button below.

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Állás, munka még: SWICON Zrt.>
A hirdetés adatai:
  • Pozíció neve: ITIL Process Specialist with German language
  • Rövid pozíció név: Folyamat specialista
  • Hirdető cég: SWICON Zrt.
  • Elsődleges kategória:
  • Terület: Budapest
  • Feladatok: Acting as a SME to design, implement and control the new establishment ITIL processes including all of ITIL steps (Incident, Problem, Change, Request fulfilment and continuous service improvement) Responsible for the reporting and monitoring service level objectives and managing internal service quality improvements Keeping contact with internal and external suppliers to manage requirements and improve relations As a SME responsible for working and customizing internal ticketing system based on business needs Drive as a change agent to develop and manage best practices across the operational organization.
  • Elvárások: College Degree 2-3 years+ ITIL service management experience in multinational environment Solid ITIL knowledge and certificate is required Fluency in English and German is must. Good understanding of operational processes has process improvement and process change management experience.
  • Elvárt végzettség: Főiskola
  • Elvárt nyelvismeret: Angol, Német
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 1-3 év szakmai tapasztalat
  • Feladás dátuma: 2017.02.17