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Italian Speaking Service Desk Representative

Introduction:

    Computacenter is a young SSC in Hungary. Budapest office opened in 2013 with only a few people. Now we have 350 employees and we are still expanding. Here are some trends and facts about us:
    • 86% of the employees are Gen Y
    • 50% of the leadership are women
    • 20% of the colleagues are from all around the world
    • 17 languages are used on daily basis
    • 4 functions/areas: IT Service Desk, Finance & Accounting, Supply Chain, Corporate Functions

What can we offer to you?

  • Using & improving your language knowledge
  • Trainings & talent programmes
  • Professional & personal development
  • Fun & diverse atmosphere
  • Stable workplace & flexible scheduling

About the position:

    Service Desk Representatives aka Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior in the early stage of your carrier and you wish to get involved in to a multinational environment. Our welcome team will watch your first steps and we have elaborated carrier path programme taking you all the way.

Main tasks:

  • Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
  • Resolving IT issues which can occur during the course of office work
  • Documentation and logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent teams
  • Maintaining and improve customer satisfaction level

Requirements:

  • Intermediate English and fluency in Italian
  • Affinity to resolving IT related issues
  • Computer use daily, knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
  • Logical thinking, solving problems resourcefully and fast
  • Outstanding communication skills, customer focused mind-set
  • Ability to do multitasking
  • Enjoying and committed to working in teams

Sector(s):

  • Business Supporting Centres
  • IT Support
  • Client Services, Customer Services
  • Call Center Services
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • professional experience is not required

Required language level:

All of these are:

  • English - intermediary/communicative
  • Italian - intermediary/communicative

Job location:

Budapest, 1095 Soroksári út 30-34.

How to apply/ contact information:

You can apply with the „Jelentkezem button” underneath.

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Állás, munka még: Computacenter Services Kft.>
A hirdetés adatai:
  • Pozíció neve: Italian Speaking Service Desk Representative
  • Rövid pozíció név: Service desk agent
  • Hirdető cég: Computacenter Services Kft.
  • Elsődleges kategória:
  • Terület: Budapest
  • Város: IX. kerület
  • Feladatok: Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe Resolving IT issues which can occur during the course of office work Documentation and logging of calls on the ticketing tool Delegation of problems which cannot be resolved on first level to the competent teams Maintaining and improve customer satisfaction level
  • Elvárások: Intermediate English and fluency in Italian Affinity to resolving IT related issues Computer use daily, knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools Logical thinking, solving problems resourcefully and fast Outstanding communication skills, customer focused mind-set Ability to do multitasking Enjoying and committed to working in teams
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Angol, Olasz
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: Mindegy, vagy nem igényel tapasztalatot
  • Feladás dátuma: 2017-09-19