Unisys Hungary opened its Budapest office in January 2007 and a second office in Pécs in 2012 providing business process outsourcing and technical help desk services to its prestigious clients across Europe. We currently looking for talented individuals in our Budapest office for Italian and English Speaking 1st level Service Desk Agent.

Italian and English Speaking 1st Level Service Desk Agent

ABOUT THE ROLE:

    The aim of the role is to provide fast and professional support for our prestigious clients’ end users. Our agents use various platforms to keep in touch with the end users, such as calls, emails, chat- or ticketing system. The incoming queries are mainly user level IT questions and issues - you don't need any complex technical background.

WE CANNOT WAIT TO GET TO KNOW YOU IF:

  • you speak Italian fluently
  • your English is also advanced
  • you are dynamic, customer oriented, analytic minded and communicative
  • have a proactive, helpful approach
  • you have a solid user level understanding of IT
  • You are able to work in weekly rotational shifts (8 hours/day) on weekdays between 6:00 am - 10:00 pm and once/2 monthes on Saturday between 6:00 am - 2:00 pm

WE CAN REWARD YOU WITH THE FOLLOWING:

  • competitive salary and benefits package
  • basic salary + language allowance + quarterly performance based
  • bonus cafeteria (benefit package)
  • exciting location with a modern office and lovely/rockstar team members
  • real diversity
  • 150 internal promotions last year – career developments
  • happy workplace initiatives (fruit, cake days, social events, festivals)
  • in-house language course
  • well known clients, interesting tasks

Sector(s):

  • Business Supporting Centres
  • IT Support
  • Client Services, Customer Services
  • Call Center Services
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • professional experience is not required

Required language level:

All of these are:

  • English - higher advanced/fit for negotiation
  • Italian - higher advanced/fit for negotiation

Job location:

Budapest

How to apply/ contact information:

You can apply with the „Jelentkezem" button underneath.