Would you like to work for one of the leading mobile telecommunications companies in the domestic market? Here’s your chance to do your day-to-day work on exciting projects in a professional and supporting working environment. There is more than 1000 of us, yet we work as a team to deliver an uncompromising Hipernet experience. Be a member of our community, and bring your ideas, knowledge, and yourself!

Join Telenor Hungary as

IT Service Delivery Manager

As IT Service Delivery Manager, your responsibilities will include:

  • Control daily activities of IT services delivered by vendors
  • Monitor, report, analyse and escalate on service alignment (including service levels)
  • Ensure that our external service providers meet specific service metrics, take care of contractual obligations
  • Take care of daily operational level with vendors single point of contacts and stakeholders
  • Ensure operational audit requirements, own operational controls and participate in companywide audits
  • Support Telenor Hungary’s project to ensure IT Service fulfils business requirements and develop business cases
  • Participate in IT Operational Efficiency programs, suggests and drive operational efficiency initiatives
  • Organize and facilitate workshops with internal customers and stakeholders
  • Measure satisfaction by NPS methodology quarterly (IT NPS Survey), evaluate results
  • Support SOW, SLA and OLA negotiations, contract renewals and participate in new support contract negotiations

We need you in our team, if you have:

  • Bachelor's degree in Computer science, Information systems, Business administration or other related field
  • Experience in service operations, service delivery and customer experience measurement
  • Fluency in Hungarian and English (both written & spoken)
  • Advanced MS Excel skills and data analytics skills
  • Strong service delivery and relationship management skills.
  • Ability to engage with internal and external stakeholders, gain their confidence and persuade them to cooperate with initiatives where it is required
  • Excellent presentation, communication and reporting skills
  • Ability to work both independently and in team
  • Customer’s view mindset, with the ability to drive the execution of strategies
  • Highly analytical and structured thinking

What’s in it for You?

We provide our employees a high benefit package including performance bonus, private health insurance and unlimited Hipernet.

Adapting to the new situation and securing our colleague’s safety, we work mainly from home.

We have a significant focus on improving ourselves; our annual Learning Day event is dedicated to developing and inspiring our colleagues. We don't forget about health either, we support our employees with various sports opportunities.

We are a family-friendly workplace with a spacious and modern office building, which is only 20 minutes from the city center by our company bus. 


  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Project Management

Experience required:

  • 1-3 years professional experience

Required Qualification:

  • College degree

Required language level:

All of these are:

  • English (higher advanced/fit for negotiation)
  • Hungarian (higher advanced/fit for negotiation)

Employment type:

  • Full time

Job location:


How to apply

Apply via "Jelentkezem" button underneath!