IT Onsite Engineer

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Foundever Magyarország Kft.
Munkavégzés helye

1134 Budapest, Váci út 43.

Egyéb juttatások
- Mobiltelefon
- Cafeteria
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Laptop
- Mobiltelefon
Elvárások
- Angol felsőfok és
- Magyar anyanyelvi szint
- 1-3 év tapasztalat
- Főiskola

Állás elmentve

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Responsibilities

The Onsite IT Engineer (OSE) is responsible for supporting all site-based IT at the Foundever site(s) stated. As well as supporting the business in all aspects of ‘local’ IT service delivery. The role is considered the IT hands and eyes at the sites stated.Effectively manage the IT Ticket Queue for the respective site
Effectively manage the IT Ticket Queue for the respective site
Manage and oversee all IT local compliance at site,
Support and provide “backup” for other OSEs in EMEA when there is a requirement to deliver
Assist IT management and IT service delivery with any bespoke projects such as asset management and standardisation / remediation tasks.
Maintain full responsibility for the operational maintenance of systems and services across the local Site IT environment, providing day to day operational and technical support.
Managing IT escalations from the Service Desk and within IT, providing on site and remote technical support and assistance for all Foundever technologies, as well as client systems (if approved and applicable)
The position must take personal responsibility to understand and comply with all company and client corporate and security requirements and policies.
Site Management: It is expected that this position is a key member of the Local Business team, working in partnership with their site Business Stakeholders and attending local site reviews and Operational meetings regularly.

Requirements

This role will suit someone who has technical support experience or has previously worked in end user support. Previous onsite engineer or similar experience would be very advantageous.
ITIL – Experience of working to ITIL principles, preferably certified to at least foundation level.
Security – Experience of migrating / maintaining IT operations
Laptop and PC general support experience (Essential)
Windows - Active Directory administration (Preferred)
Windows 10 & 11 operating system support (Preferred)
Understanding of Anti-Virus clients and Microsoft patch management (Preferred)
Dell & HP Server hardware (Advantageous)
Microsoft Office & 365 support / Email client & MS Exchange support (Advantageous)
Building & imaging Hardware, with a working knowledge of Microsoft SCCM / Azure (Preferred)
DNS, DHCP management (Advantageous)
Windows server 2016+ (Beneficial)
Local printer support & centralized networked printer support (Advantageous)
Cisco, Avaya & Softphone support experience (Advantageous)
Experience in first level support ticket management (i.e. IT Service Desk) (Beneficial)

Nice-to-have

EDUCATION

Preferable – At least A level educated or European equivalent in a Science or Computing related field, high school graduation is a must. MS qualifications such as MCSE are advantageous as are any ITIL qualifications. Any other vocational training and qualifications in the Information Technology field will be considered advantageous.

EXPERIENCE

This role will suit someone who has technical support experience or has previously worked in end user support. Previous onsite engineer or similar experience would be very advantageous. Knowledge of the call centre and BPO business is also very advantageous.

What we offer

Stable company background: we are the part of the Hungarian market since 1999. We are part of one of the market leaders companies in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the vendor for your private consultation. In the part of our global well-being program, we use United Heroes application, which offers you challenges and articles on healthy lifestyle. Free dental check twice per year at our contracted private dentist for you and your close family.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: we provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements

Workplace extras

Cafe
Shower
Corporate events
Bicycle storage
Parking
Free fruits, snacks
Free coffee, soft drinks
Massage

Company info

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates worldwide, we power the best experiences for 750+ leading and digital-first brands. Our innovative CX solutions, technology, and expertise support operational needs and ensure seamless customer experiences in moments that matter.
Foundever® has been a key player in Hungary for 25+ years, delivering top-quality CX solutions for global brands. Every great customer conversation starts with a great employee experience. We strive to engage our associates in people programs so they feel connected, engaged, and empowered to succeed.

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