IT Infrastructure Service Assistant

Allianz Technology SE is the international shared service company of the Allianz Group and has its registered office in Munich. Our customers are Allianz companies across the globe to which our 7,500 employees across the international locations offer innovative, top-quality products and services in the fields of IT Services and Operations.

The Hungarian branch operates in Budapest and remotely coordinates the technical infrastructure of the European Regional Data Center.

We are looking for enthusiastic and agile candidates to the position of IT Infrastructure Service Assistant to our European Regional Data Center in Budapest.

Responsibilities

  • Support IT customers
  • Handling e-mails, incident- and request tickets
  • Categorize and prioritize incidents and requests
  • Administer the executed operational process in ticketing systems
  • Cooperate with other players of global IT operational processes
  • Execute other usual Service Desk activities
  • Take special care of assigned customers
  • Coordinate patching and other assigned customer related activities
  • Report on monthly Service Management meeting of the assigned customers
  • Participate video- and teleconferences

Requirements

  • Have at least 2 years of experience in a multicultural environment in IT operation
  • Fluent communication in English and Hungarian - written, spoken
  • Experience with working in a process controlled environment with a ticketing system
  • Familiar with IT operation and services such as servers, virtual machines, storages, LAN, etc.
  • Ambition to gather wide range of knowledge in fields of Data center services
  • Proactive, flexible and customer centric approach is expected
  • Basic Windows desktop OS administration
  • Advanced Microsoft Excel knowledge
  • Knowledge of ITIL processes

Advantages

  • Knowledge of Remedy and/or Service Now ticketing systems
  • Ability to communicate in German
  • Advanced Windows desktop OS administration

What we offer:

  • Competitive remuneration package according to the candidate’s knowledge and experience
  • Availability of certified trainings
  • Annual financial bonus – based on individual targets
  • Opportunity to develop existing and acquire new skills
  • Full time job in a dynamic team in a quality office environment

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • System operator, Maintenance Staff
  • Project Management

Experience required:

  • 1-3 years professional experience

Required Qualification:

  • College degree

Required language level:

  • English (higher advanced/fit for negotiation)

Employment type:

  • Full time

Job location:

Budapest

How to apply/ contact information:

If you are interested in the position, please send your CV.