Head of Sales Operations


Budapest,Budapest IX. kerület,Czuczor utca


Head of Sales Operations

Head of Sales Operations

Delivery Hero with its 27,000+ employees shares one common goal globally: to deliver amazing takeaway experience. To achieve this goal, we’re working as one team across 30 brands in more than 40 countries. Foodpanda, part of the Delivery Hero network and the leading online food delivery platform in Hungary, has been helping hungry Hungarians for twenty years now and managed to grow out of a small startup to an e-commerce force to reckon with in the market.

We are currently looking for a full-time Head of Sales Operations to join our Management team in our Budapest office. This is a unique opportunity to gain more experience in a fast-growing B2C tech company.

Why choose us?

  • You will join us in our new office, designed specifically for us under Czuczor street 6 - which was finalist in the “Office of the Year” award in 2020 - close to several traffic hubs in downtown Budapest
  • You can work out in our company gym located in our office any time
  • You get to join our English language program to polish your knowledge
  • We plan with our colleagues long-term and we are happy to support you with mentoring and additional trainings based on your needs
  • Thanks to our international background you are able to practice English on a daily basis and with our shared knowledge hub learn new areas and skills on the job with the help of dedicated experts across the globe
  • We are a 100% carbon neutral company and we are committed to give back to society (currently supporting 7 different charities all year round)

Key tasks and responsibilities:

  • As part of the management team you will be responsible for foodpanda’s Sales Operation activities which include Content, Onboarding & Partner Care, POS and Internal IT (~ 50-60 FTEs, ~ 10-20 interns)
  • You will make sure that the 4 departments under Sales Operations work closely together with each other and with other teams
  • You will work closely with the regional team introducing best practices into the local operation
  • You will be responsible for your teams, making sure they keep their SLAs, meet their OKRs and run their day to day tasks effectively
  • You will bring a strategic mindset with you and drive the development of Sales Operations
  • As a department lead, you will meet strategic goals and are accountable for your department’s OKRs as much as for the entire company ones as part of the leadership team
  • You will be responsible for the coordination and improvement of all Sales Operations-related processes and tools
  • You will provide professional and leadership support and development opportunities for the team leaders and employees working in your department
  • You will be responsible for the Internal and External IT support, for the equipments including the devices placed at our partners
  • You will make sure that the onboarding and partner care processes are clear and user friendly. Furthermore, you will also make sure that these processes follow and adopt to the changes within the company.
  • You will be responsible for the correctness, quality and up-to dateness of the content visible on our company website and app
  • Understand the company's goals in alignment with the management ensuring their implementation
  • You have a vision on how Sales Operations can work effectively and successfully and you are able to put this into practice

Required qualifications:

  • 2 years of experience in a leading role in Operations or Commercial or Product
  • You are not scared of being hands on in all topics, have a do-er attitude and are solution-oriented. You are the kind of person who owns topics from start to finish and is also capable to look at projects and how they impact the bigger picture
  • You easily understand and see through systems
  • You bring excellent communication skills
  • Strong Excel skill is required
  • Strong analytical and strategic mindset
  • Excellent verbal and written communication skills, including presentation skills in English and Hungarian


  • Experience in the e-commerce/tech environment


  • Administration, Assistance, Office Work
  • Head of Administration

How to apply/ contact information:

Please click the Apply button to send your application.
Head of Sales Operations
Budapest,Budapest IX. kerület,Czuczor utca