Head of AI/ML Service Line

Driving the strategic vision of the AI/ML Service Line
Owning and evolving the service line strategy aligning offerings with SnapSoft’s growth targets and market opportunities
Working closely with Sales and Pre‑Sales to understand customer needs, market trends and emerging AI/ML opportunities
Collaborating with AWS to leverage credits, programs, co‑selling motions and new AI/ML services
Ensuring delivery excellence across all AI/ML projects
Overseeing technical execution and quality across an organization of 30-40 engineers indirectly
Directly managing 5 solutions architects including engineering managers with strong people leadership, motivation and direction-setting
Acting as the final escalation point for critical client situations with strong stakeholder management
Ensuring SoW approval processes and operational SLAs are consistently met
Building and scaling high-performing AI/ML engineering organizations
Growing engineering pods and developing horizontal capabilities within the service line
Creating and maintaining competency development programs focused on AWS AI/ML technologies
Leading and mentoring managers and senior engineers fostering a culture of ownership, accountability and continuous learning
Managing service line profitability and business performance
Owning the financial performance of the AI/ML service line including profitability, utilization and subcontractor ratio
Translating financial expectations into delivery and resource strategies
Overseeing subcontractor governance and ensuring smooth onboarding and quality processes
Representing SnapSoft externally as a subject-matter expert and trusted advisor to clients in complex AI/ML engagements
Representing SnapSoft at industry events, conferences and AWS ecosystem activities