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Citi Service Center Budapest was established in was established in 2005 to serve 54 countries across EMEA and globally in some functions. We have grown over the years to boast over 25 separate functions, exceeding 1,500 employees and we continue to expand. Our population is diverse and is representative as a microcosm of Citi globally.

The Global ID Administration (GIDA) organization is a global organization which is part of Citi Shared Services (CSS) and manages entitlement and provisioning of access for internal Citi employees and increasingly for external Citi clients who are using Citi applications. GIDA also provides deep advisory services to other technology teams in each business on security architecture for Distributed Systems, Mainframes and Business Applications. GIDA works in partnership with Global Information Security to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues.

The CSS GIDA - Global Business Process Re-engineering (BPR) Unit is responsible for identifying and delivering process and organization improvement to create efficiencies and effectiveness. It also promotes Citi Lean and culture of continuous improvement across the organization at all levels.

Global Business Process Re-engineering Program Manager

Your responsibilities:

  • Support GIDA Global Head of BPR to develop governance and management strategy to achieve productivity savings and execute the overall business strategy.
  • Design, Develop and execute the business process re-engineering plan to meet saves commitments, track results and manage overall portfolio.
  • Map e2e GIDA processes and conduct process deep dives, in partnership with Operations Managers and GIDA Risk & Control Lead, to identify opportunities for operational efficiencies
  • Identify key opportunity areas and size the estimate for capacity creation, which will lead to HC and $ efficiency
  • Leverage existing CSS BPR programs like Bright Ideas, Innovation Café, Citi Lean training to create a grassroots level re-engineering culture in GIDA. Develop new and incremental BPR programs that might align even better to GIDA skill sets
  • Identify and assist with implementing tools to automate metrics and productivity reporting. Also tool to drive and measure the overall business objectives for re-engineering.

Your skills:

  • Bachelors/ Maters Degree
  • Total 8 years of work experience and 5+ years of related professional experience with diverse experience across the Shared Services industry, functions and/or businesses.
  • Strong understanding of Lean or Six Sigma techniques is required with Green/ Black Belt certification.
  • Strong understanding of financial planning process is required and ability to do driver-based headcount modelling that can demonstrate the impact of re-engineering strategy is a distinct plus.
  • This role requires broad based knowledge and skill sets that can lead top-down productivity strategy (like identifying opportunities through process deep dives) as well as build a bottoms-up, employee-driven business process re-engineering culture.
  • Experience leading virtual project teams through successful change cycle
  • Developed communication and diplomacy skills and an ability to persuade and influence.
  • Strong research, analytical and organizational skills.
  • Understands and inspires change
  • Demonstrable advanced experience in navigating and leveraging project management tools
  • Ability to multi-task & appropriately prioritize tasks
  • Ability to work in a fast-paced, dynamic environment as part of a growing function
  • Ability to manage holistic business solution
  • Pursues Learning and Self Development
  • Strives for “best in class” practices

What you get:

  • Globally Standardized processes around process reengineering tools and techniques
  • Exposure to seniors and various stakeholders
  • New processes learning and development
  • Career path towards reengineering head; backup to global head (if need be)
  • Involvement in new and innovative solutions
  • Opportunity to get familiar with cultural diversity and multinational values in a fast-moving environment
  • Opportunity to deepen the knowledge of the special characteristics of a global organization within a multinational company.

Sectors:

  • Business Supporting Centres
  • Project Management
  • Corporate Leadership, Management
  • Strategic Adviser

Location:

1087 Budapest, Hungária körút 40-44.

How to apply:

Apply now to be part of this multicultural and dynamic team.

Your place is here

A hirdetés adatai:
  • Pozíció neve: Global Business Process Re-engineering Program Manager
  • Rövid pozíció név: Tanácsadó
  • Hirdető cég: CITIBANK EUROPE PLC. MAGYARORSZÁGI FIÓKT
  • Elsődleges kategória:
  • Terület: Budapest
  • Város: VIII. kerület
  • Feladatok: Support GIDA Global Head of BPR to develop governance and management strategy to achieve productivity savings and execute the overall business strategy. Design, Develop and execute the business process re-engineering plan to meet saves commitments, track results and manage overall portfolio. Map e2e GIDA processes and conduct process deep dives, in partnership with Operations Managers and GIDA Risk & Control Lead, to identify opportunities for operational efficiencies Identify key opportunity areas and size the estimate for capacity creation, which will lead to HC and $ efficiency Leverage existing CSS BPR programs like Bright Ideas, Innovation Café, Citi Lean training to create a grassroots level re-engineering culture in GIDA. Develop new and incremental BPR programs that might align even better to GIDA skill sets Identify and assist with implementing tools to automate metrics and productivity reporting. Also tool to drive and measure the overall business objectives for re-engineering.
  • Elvárások: Bachelors/ Maters Degree Total 8 years of work experience and 5+ years of related professional experience with diverse experience across the Shared Services industry, functions and/or businesses. Strong understanding of Lean or Six Sigma techniques is required with Green/ Black Belt certification. Strong understanding of financial planning process is required and ability to do driver-based headcount modelling that can demonstrate the impact of re-engineering strategy is a distinct plus. This role requires broad based knowledge and skill sets that can lead top-down productivity strategy (like identifying opportunities through process deep dives) as well as build a bottoms-up, employee-driven business process re-engineering culture. Experience leading virtual project teams through successful change cycle Developed communication and diplomacy skills and an ability to persuade and influence. Strong research, analytical and organizational skills. Understands and inspires change Demonstrable advanced experience in navigating and leveraging project management tools Ability to multi-task & appropriately prioritize tasks Ability to work in a fast-paced, dynamic environment as part of a growing function Ability to manage holistic business solution Pursues Learning and Self Development Strives for “best in class” practices
  • Elvárt végzettség: Főiskola
  • Elvárt nyelvismeret: Angol
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 5-10 év szakmai tapasztalat
  • Feladás dátuma: 2018-01-17