German Speaking Service Desk Specialist

Our prestigious multinational partner company is looking for a talented German speaking Service Desk Specialist.

Why it is a good opportunity for you:

  • Constantly growing, stable company
  • Competitive salary and beneficial package
  • Usage of people management skills
  • Continuous trainings and workshops
  • Personal and professional development opportunities
  • Friendly working environment

What you will be doing:

  • Providing first level support for software and hardware incidents and service requests for MAC, Windows and Google environments via multiple channels (e.g. by telephone, email, chat, self-service portal, ticketing application, etc.)
  • Giving your best to represent the End Users’ needs and issues, escalate situations as required
  • Keeping them informed on the status of their request and guiding for their best satisfaction and productivity

Requirements that make you the best candidate:

  • Fluent language skills in German and English
  • Experience in a call center-, help desk- or IT desk-side support environment
  • Excellent troubleshooting, task prioritizing and problem solving skills
  • Outstanding customer service, communication and interpersonal skills
  • Highly accountable, agile, and results oriented mind-set

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Business Supporting Centres
  • IT Support

Experience required:

  • 1-3 years professional experience

Required Qualification:

  • High school degree

Required language level:

All of these are:

  • English (intermediate / communication)
  • German (intermediate / communication)

Employment type:

  • Full time

Job location:

Budapest

How to apply:

Apply directly to Brigitta Miskolci, Research Consultant for a short, pressure free and confidential discussion on this role and other opportunities. 

Tel: +36 1 8833 572