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German speaking Service Desk Associate

 

We are looking for a German speaking Service Desk Associate to provide enterprise level assistance to our end user employees. If you’re naturally a helper, have a strong customer orientation and enjoy technical things, we’d like to meet you.

Responsibilities:

The goal is to create a seamless, positive experience for our employees that in turn enables them to serve our external customers and the businesses they support.

In this role, you will:

  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Diagnose and troubleshoot software and hardware problems and help our employees install applications and programs. Identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Own issues through resolution within agreed time limits, or to the point of escalation
  • Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue. You will use email, text and chat applications to give clients quick answers to simple IT issues.
  • For more complex problems that require nuanced instruction, you will contact clients via phone, text or chat and/or provide clear, written instructions and technical manuals.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues and outcomes are properly logged within the ticket management system
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Document technical knowledge in the form of notes and manuals
  • Maintain positive relationships with client

Qualifications:

  • High School Diploma.
  • Advanced level of German and fluent English language skills.
  • Experience in similar field (IT Helpdesk, Helpdesk, Customer Service)


Characteristics:
Technical Expertise. Good understanding of computer systems, mobile devices, Skype and other tech products. Excellent written and verbal English skill is a must.
Strong analytical mind to diagnose and troubleshoot basic technical issues.
Certification in Microsoft, Avaya, Cisco or similar technologies is a plus.
Hands-on experience with Windows environment is desired.
Familiarity in remote desktop applications and help desk software (e.g. Zendesk, Service-Now, BOLD 360, etc.

Technical Expertise:

  • Degree in a relevant field, like Computer Science, IT or Software Engineering is desired
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Hands-on experience with Windows/Linux/Mac OS environments desired
  • Good understanding of computer systems, mobile devices, SKYPE and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Tech savvy with familiarity in remote desktop applications and help desk software (e.g. Zendesk, BOLD 360, etc.)


Personal Attributes:

  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal

Our offer:

  • Dynamic, friendly, international workplace, having more than 50 nations at Váci Greens
  • Opportunity to secure permanent placement within GE in the future (full-time jobs or  leadership programs)
  • Competitive salary and benefits
  • You can put your university accounting knowledge into practice
  • Gaining exposure to senior management
  • Understanding different financial reports, being able to analyze them
  • Onsite gym

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Business Supporting Centres
  • Client Support, Administration
  • Client Services, Customer Services
  • Customer Services

Experience required:

  • 1-3 years professional experience

Required Qualification:

  • College degree

Required language level:

All of these are:

  • English (higher advanced/fit for negotiation)
  • German (higher advanced/fit for negotiation)

Employment type:

  • Full time

Job location:

Budapest

How to apply:

Please click the "Jelentkezem" button below.