Transcom Hungary Kft.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. As a team, we have high ambitions – going for leadership in customer experience, we focus on quality in everything we do.

German speaking IT service desk agent

Task:

    What You’ll Be Doing

    • Become an expert and provide an outstanding experience to our customers
    • Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat).
    • Use a variety of modern communication channels to offer the best possible service
    • Administratively process the customer experience cases via different computer applications

Expectation:

    What we would like to see on your CV

    • Fluent language skill in German and English
    • Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat
    • Must demonstrate strong communication and interpersonal skills
    • Requires basic software knowledge
    • Must be able to efficiently manage multiple projects and tasks at the same time
    • Secondary school is required

Other:

    Competencies Valued

    • Displays passion for and responsibility to the customer
    • Displays innovation in everything you do
    • A strong drive to complete tasks
    • Displays personal and corporate integrity

What we offer:

    What we offer

    • Work experience in international company and multilingual team
    • Excellent atmosphere, friendly and diverse environment, teamwork
    • Internal training and career opportunities
    • Flexible work environment and working schedule

Sector(s):

  • Business Supporting Centres
  • IT Support
  • Client Services, Customer Services
  • Call Center Services
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time
  • Part-time 6 hours
  • Part-time 4 hours

Experience required:

  • professional experience is not required

Required language level:

All of these are:

  • English - intermediate / communication
  • German - higher advanced/fit for negotiation

Job location:

1117 Budapest, Budafoki út 91-93.

How to apply/contact information:

Please send your CV in English!