German Speaking HR Operations Team Leader

About Us
Global Operations is GE’s multi-functional shared services. We operate worldwide, transfer knowledge and work with every GE business to make our company simpler, better and more customer-focused. Our culture promotes innovation, knowledge sharing, and collaboration in an open office environment that has leaders both sitting and working alongside their team. We’re looking for entrepreneurial problem-solvers who are passionate about exploring new, efficient ways of working, while gaining exposure across multiple industries. Join the team and help us deliver tomorrow’s GE, today.

Role Summary/Purpose
Lead and develop a team of operational HR administrators to deliver a quality service in line with performance metrics and drive partnership with the partner Global Operations HR centers in other countries

Tasks:

  • Lead Global Operations HR processes.
  • Drive a culture of customer service excellence within the team through strong relationship with the partner Global Operations HR organizations in other countries and a detailed understanding of HR W2W service metrics.
  • Ensure that high standards of accuracy and quality are maintained, taking accountability for compliance with relevant legal and GE policy requirements.
  • Develop strong working relationship with the partner Global Operations HR organizations, ensuring effective communication and early identification of requirements and service issues including follow-up on complaints.
  • Ensure teams are appropriately aligned and that the relevant skills are in place to deliver on organization strategy in line with regional and European strategy for assigned processes.
  • Manage the ongoing development of the team, including strong development plans.
  • Drive strong performance management in the team through clear expectations, regular reviews and feedback.
  • Champion training and induction process for new team members and role changes. Identify training needs, develop training plans, coordinate training and induction activities.
  • Proactively identify areas for improvement with assigned process and work closely with HR Ops Leader and Process improvement resources to implement effective solutions.
  • Measure end-customer satisfaction, develop action plan to mitigate any operational risks or to resolve escalated issues.
  • Monitor operational performance leveraging metrics, identify and act on any trends or problems to maintain and improve performance levels for assigned process.
  • Drive compliance within processes and ensure process controls are in place as appropriate.
  • Drive and enhance employee engagement, and ensure a performance management culture across the country teams.

Requirements:

  • Significant management experience in a complex customer service-oriented operational environment.
  • Building, leading & developing a high-performing team through engaged and passionate leadership.
  • People management
  • Strong collaboration & communication skills .
  • Excellent customer & stakeholder change management skills.
  • Process improvement mindset.
  • Operational metric management skills, to include analyses, identifying trends and the ability to conceptualize initiatives and take these through to deliver.
  • Strong communication & presentation skills (including fluency in English and German).
  • Cultural awareness & sensitivity ability to flex style to suit differing cultural norms.
  • Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary.

Advantages:

  • HR Shared Service experience
  • Planning and organizing
  • Influencing
  • Communication
  • Initiative
  • Customer Focus
  • Driving Change
  • Project Leadership
  • Operations Excellence
  • PowerPoint, Excel

Location:

Budapest

How to apply:

You can apply with the „Jelentkezem" button underneath.