German Speaking Customer Service Specialist

About the role:

Forget everything what you know about IT Support: rush of calls, monotone work, no feedback and no interaction with different teams? Not here at Tresorit!

We are looking for a Customer Service Specialist who loves people, interaction, communication and is not afraid of the techie stuff.

Primary responsibilities:

  • Deliver outstanding customer service experience as the main point of customer contact and support through a positive attitude, accuracy and responsiveness
  • Bring a solution to every bug/question that our customers may have. It can be technical, or accounting related among others
  • Follow up with customers to ensure issue has been resolved
  • Track progress and resolution of all issues/incidents
  • You will answer to our customers by email, chat or phone when necessary
  • Work together with our development teams on issues, own them, manage them, solve them
  • Provide administrative support to the Sales team and regional managers

Desired qualifications and skills:

  • This is a full-time position
  • Fluency in German and English and have great writing and oral skills
  • Ability to learn quickly and work in a team
  • Problem solving attitude and strong interpersonal skills to deal with customers and other departments in the company

Preferred qualifications and skills (big plus):

  • If you've already been in sales or customer care in a technical environment, you'll probably be a super good fit
  • If you actually like to listen to people telling you their problems without getting bored/angry, you will be perfect
  • Bachelor or Master’s Degree is a plus

How to apply/ contact information:

If you interested in our position, please send your CV in English and German.

Sector(s):

  • Client Services, Customer Services
  • Call Center Services
  • Business Supporting Centres
  • IT Support
  • Client Support, Administration

Experience required:

  • professional experience is not required

Required Qualification:

  • High school degree

Required language level:

All of these are:

  • English (intermediate / communication)
  • German (intermediate / communication)

Employment type:

  • Full time

Job location:

1092 Budapest, Köztelek utca 6.