German speaking Business Support Specialist

    We are currently looking for an experienced and motivated person for an expanding team in Szeged for a German speaking Delivery Data Specialist role with fluent German knowledge.

Responsibilities:

  • First point of contact for any written form of enquiries from both new and existing customers and consumers or by internal customers from Business
  • Interact with internal customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines.
  • Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
  • Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis.
  • Contribute positively to achieving individual, team and organisational targets.
  • Develop and maintain a professional working relationship with internal and external stakeholders.
  • Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.
  • Manage the pricing master data which includes customer hierarchy, prices, discounts, rebates, contracts, investments, promotions
  • Responsible for maintenance of pricing, rebate, offer, contract management calculators/tools
  • Support sales with managing set-up of complex prices structures for key customers
  • Support and manage complicated price/invoice related query or complaint

Requirements:

  • Minimum 1-2 years relevant Customer Service, Pricing knowledge.
  • Fluent English and German language knowledge
  • Ability to work under time pressure and to prioritize multiple tasks
  • Must demonstrate high reasonable level of proficiency in Excel

Sector(s):

  • Business Supporting Centres
  • Client Support, Administration
  • Financial Support
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

All of these are:

  • English - intermediate / communication
  • German - intermediate / communication

Job location:

Szeged

How to apply:

If you are interested in this opportunity and would like to apply for this position please send your English resume in Word format.