German speaking Business Support Specialist
We are currently looking for an experienced and motivated person for an expanding team in Szeged for a German speaking Delivery Data Specialist role with fluent German knowledge.
- First point of contact for any written form of enquiries from both new and existing customers and consumers or by internal customers from Business
- Interact with internal customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines.
- Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
- Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis.
- Contribute positively to achieving individual, team and organisational targets.
- Develop and maintain a professional working relationship with internal and external stakeholders.
- Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.
- Manage the pricing master data which includes customer hierarchy, prices, discounts, rebates, contracts, investments, promotions
- Responsible for maintenance of pricing, rebate, offer, contract management calculators/tools
- Support sales with managing set-up of complex prices structures for key customers
- Support and manage complicated price/invoice related query or complaint
- Minimum 1-2 years relevant Customer Service, Pricing knowledge.
- Fluent English and German language knowledge
- Ability to work under time pressure and to prioritize multiple tasks
- Must demonstrate high reasonable level of proficiency in Excel
- Business Supporting Centres
- Client Support, Administration
- Financial Support
- Full time
- 1-3 years professional experience
Required language level:
All of these are:
- English - intermediate / communication
- German - intermediate / communication
How to apply:
If you are interested in this opportunity and would like to apply for this position please send your English resume in Word format.