Cognizant is a global leader in business and technology services: application development and maintenance; BPO, IT Infrastructure Services & business consulting; "SMAC" - Social Media, Analytics and Cloud. We have delivered industry leading growth in the past years and ensure that we can lead our clients-and our own business-toward new horizons of productivity, growth and value.

GERMAN SERVICE DESK AGENT FOR AIX PLATFORM

Job responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool (ServiceNow)
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 /Level 3 teams
  • Identifying recurring issues/call trend impacting service(s) and alerts team members and team leads
  • Troubleshooting and diagnosing issues by evaluating multiple options using checklists and knowledge articles/guides
  • Performing user account administration activities including, user account creation, role updates, password reset, email address updates and user account deactivation
  • Perform Site administration activities including addition of site, alert setup and update sites
  • Maintaining and improving customer satisfaction level

You are:

  • Advanced or native in GERMAN language and you have upper-intermediate English language skills
  • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST (we provide you 2-weeks foundation IT training as part of the Onboarding process)
  • Minimum education you need to have is High school, but you can also be a university graduate - fresh graduates are welcome!
  • You have willing-to-learn attitude & customer-focus mindset
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem solving skills
  • Open for working in shifts and on weekends (no remote work option available)

What we offer - Our benefits

  • Shape your career – We are providing you competitive salary + cafeteria + annual bonus system in a fancy modern office environment in Budapest, 9th District, Mill Park office
  • Learn and grow – We have an excellent Training team, in-house training opportunities and monthly training calendar
  • Develop yourself– We are providing you online trainings to improve your skills and be ready for the newest digital technical solutions
  • Give back – One of our value is to live in a safe and green environment, by joining to our team you will have chance to participate in sport programs, charity & environmental friendly events
  • Stay healthy – We believe in the importance of work-life balance so we are providing you fitness discount opportunity nearby; All You Can Move Sportpass and free medical services in Medicover private medical provider; free tea/ coffee in our kitchen and fruit days in the office
  • Learn new languages – In our multilingual and multicultural environment we emphasize the importance of language knowledge hence we are providing you language course reimbursement for accredited courses

About Cognizant

    Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Sector(s):

  • Business Supporting Centres
  • Client Support, Administration
  • IT Support
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

All of these are:

  • English - intermediate / communication
  • German - higher advanced/fit for negotiation

Job location:

Budapest, 1095 Soroksári út 44,

How to apply/ contact information:

You can apply with the „Jelentkezem button” underneath.

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