Functional specialist, ERP operations (SAP SD/LE)
Budapest or Székesfehérvár
This position is an opening in Hydro Global Business Services (GBS).
GBS is a new organizational area of Hydro that operates as an internal service provider for the entire Hydro group. Its ultimate purpose is to deliver relevant IT, Financial and HR business services to all business areas within the company.
- Issue resolution on incidents and problems for the live units in Hana
- Service and change requests management
- Ensures stable business process continuation and improvements
- Dedicated and high focused business support during period end closing
- Provides appropriate solutions upon Business Area requirements
- Design, configure, test and train business solutions in collaboration with solution team
- Participate in hyper care and take over location support from project team
- Provides application maintenance, 2nd and 3rd level production support services toward the supported live locations
- (customers) globally, according to the SLA’s agreed
- Proactive system improvement proposals and initiatives
- Preventive business process support
- Works closely with business support departments to translate business requirements into feasible solutions
- Close working relationship with technical, solution delivery, basis and authorization teams all involved in the different business support processes
- Understand and work according to the transport and release management process
- Comes up kontinuus with business and process related improvement ideas
- Provide and maintain process documentations like problem, incident and change management
- Work according to the best practises for support
- Perform daily tasks in the global ticketing system
- 3-5 years of experience in a comparable role within IT or Business
- Functional or technical related work experience with same/similar Business Applications
- IT /Business Degree or Equivalent
- Prince II Foundation is preferred
- Fluency in English (verbal and written)
- Knowledge of basic project management procedures within IT
A story shaped by you.
Do you want to shape our story with your personality, expertise and ambitions? At Hydro we are a global family of 35 000 people that extract, produce, shape and reuse the world’s most flexible and sustainable metal into infinite innovations and applications.