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Unisys is a global information technology (“IT”) company. We work with many of the world’s largest companies and government organizations to solve their most pressing IT and business challenges. We specialize in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. Our offerings include cloud and infrastructure services, application services, security solution and high-end server technology. We have more than 20,000 associates serving clients around the world.

French speaking 2nd level Service Desk Agent

Role Purpose:

    L2 agent is the local point for tasks requiring high technical knowledge and work together with Supervisors and the Technical Support Specialists to define improvement possibilities of the service provided to the customers.

Advantage of the position:

  • Take part in building knowledge base articles based on in-scope support requirements
  • Review support documentation and recommend changes and additional information;
  • Be responsible for second level/advanced technical support for telephone agents
  • Provide technical training sessions to the agents Use language skills routinely

What you will do:

  • Windows X/7, OS configuration, administration and troubleshooting
  • In case of a technical escalation provide support to agents and Technical Support Specialists;
  • Handle calls and assume call responsibility when required and ensure entry of appropriate information in our call tracking software
  • Perform required troubleshooting both on all warm transfer and outbound calls and direct escalation on calls which are outside the 1st level agent's technical abilities or support boundaries

Requirements:

  • Prior experience as Service Desk Agent (at least 1 year)
  • Fluency in French
  • Good knowledge in English
  • Strong customer and team-focus
  • Excellent communication, coaching and teaching skills
  • Self-starter and pro-active

Why should you join us:

  • Flexible cafeteria package
  • Multinational environment, multicultural teams
  • Fruit day every other week
  • Recreation room
  • Language courses in the office
  • Birthday cake
  • Team buildings
  • Training opportunities within working hours
  • Access for the Unisys University

Sector(s):

  • Business Supporting Centres
  • Client Support, Administration
  • IT Support
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

All of these are:

  • English - intermediary/communicative
  • French - intermediary/communicative

Job location:

Budapest

How to apply/ contact information:

You can apply with the „Jelentkezem" button underneath.

A hirdetés adatai:
  • Pozíció neve: French speaking 2nd level Service Desk Agent
  • Rövid pozíció név: Support munkatárs
  • Hirdető cég: Unisys
  • Elsődleges kategória:
  • Terület: Budapest
  • Feladatok: Windows X/7, OS configuration, administration and troubleshooting In case of a technical escalation provide support to agents and Technical Support Specialists; Handle calls and assume call responsibility when required and ensure entry of appropriate information in our call tracking software Perform required troubleshooting both on all warm transfer and outbound calls and direct escalation on calls which are outside the 1st level agent's technical abilities or support boundaries
  • Elvárások: Prior experience as Service Desk Agent (at least 1 year) Fluency in French Good knowledge in English Strong customer and team-focus Excellent communication, coaching and teaching skills Self-starter and pro-active
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Angol, Francia
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 1-3 év szakmai tapasztalat
  • Feladás dátuma: 2018-02-14
Állás, munka még: Unisys>