Transcom Hungary Kft.
  • Transcom is a global customer experience specialist, providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. As a team, we have high ambitions – going for leadership in customer experience, we focus on quality in everything we do.

  • French speaking IT Service Desk Agent

    Task:

      • Become an expert and provide an outstanding experience to our customers
      • Assess nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat).
      • Use a variety of modern communication channels to offer the best possible service
      • Administratively process the customer experience cases via different computer application

    Expectation:

      • Fluent language skill in French and English
      • Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat
      • Must demonstrate strong communication and interpersonal skills
      • Requires basic software knowledge
      • Must be able to efficiently manage multiple projects and tasks at the same time
      • Secondary school is required

    Other:

      • Displays passion for and responsibility to the customer
      • Displays innovation in everything you do
      • A strong drive to complete tasks
      • Displays personal and corporate integrity

    What we offer:

      • Work experience in international company and multilingual team
      • Excellent atmosphere, friendly and diverse environment, teamwork
      • Internal training and career opportunities
      • Flexible work environment and working schedule

    Sector(s):

    • IT Operation, Telecommunication
    • IT Support, Helpdesk
    • Full time
    • Part-time 6 hours
    • Part-time 4 hours

    Experience required:

    • professional experience is not required

    Required language level:

    All of these are:

    • English - intermediate / communication
    • French - higher advanced/fit for negotiation

    Job location:

    1117 Budapest, Budafoki út 91-93.

    How to apply/contact information:

    If you are interested in this position please send your CV in English