Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia,Africa and Australia
 
To learn more, visit us at www.sykes.com.

 
We are looking for the following professional to join our Budapest Call Center:

FRENCH SPEAKING CUSTOMER SERVICE REPRESENTATIVE

    Customer Service Representatives provide a professional front and back office service support for our client’s project in line with the contractual agreements and working in compliance.

Tasks:

  • Receiving and handling incoming phone calls and e-mails from French customers
  • Providing information and answering queries about the products and services
  • Giving support to customers in general related questions
  • Giving guidance and solving problems
  • Providing a positive experience for customers
  • Ensuring all support calls and emails are answered,resolved and logged appropriately
  • Prioritising work load and meet contractual deadlines

Requirements:

  • Fluent in French language,written and spoken
  • Conversational English language knowledge
  • Advanced level knowledge of MS Office applications
  • Good communication skills
  • Have a strong customer service focus
  • Excellent problem solving skills
  • Good organizational skills
  • Be a team player
  • Ability to work within a continually changing environment

We offer you:

  • Fringe benefit system
  • Friendly, multicultural work environment
  • Relocation package
  • Help to arrange work related documents
  • Paid training
  • Career development opportunities
  • Office located in the city centre
  • In-House doctor
  • Casual dress code
  • Various company and team building activities, events, parties

    FRESH GRADUATES ARE ALSO HIGHLY WELCOME TO APPLY!

Sector(s):

  • Client Services, Customer Services
  • Call Center Services
  • Full time

Experience required:

  • professional experience is not required

Required language level:

All of these are:

  • English - intermediate / communication
  • French - higher advanced/fit for negotiation

Job location:

Budapest, 1134 Váci út 43.

How to apply/ contact information:

Please send your English CV.