Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is committed to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

As ERP process & system specialist / Key user, you provide support to unit / entity or functional teams in a variety of complex processes and tools. You support as key user (Tier 1) in the use phase and as tester in system and process improvements in a variety of tools.

ERP Process and System Specialist

Main responsibilities:

  • Promote improvement within area of responsibility and co-operate across organizations.
  • Provide first line process & system support for end users, ensure assignment to tier 2 and IT applications according to needs.
  • Execute competence development and assessment of tier 0 (end users) in own process area.
  • Create and maintain end user training materials as per requirements.
  • Support actions to control and assures performance and key performance indicators (KPI) are on right track.
  • Monitor and assure process quality, organizational needs and opportunities towards process excellence within the organization.
  • Negotiate and discuss openly process and solution improvements in order to properly understand and take into consideration impacts in own organization and in others (Care Tier1 with HWS Tier1) and/or stakeholders before proceeding with any improvement request.
  • Co-operate with T2 to validate and approve workarounds in own responsibility area affecting cost & resource as well as operational model.
  • Act as contact point towards the relevant business through the 2nd tier support or projects involved.

For this role, we are looking for someone who:

  • has a bachelor degree
  • experienced with SAP (Logistics modules)
  • is patient and eager to learn
  • enjoys working in cross-functional / virtual teams
  • enjoys the delivery of trainings / presenting
  • has a customer focused mindset
  • is interested in people and processes
  • is fluent in English
  • has a strong team player mindset
  • is analytical
  • is interested in tools and processes
  • supports end users (ticketing system)
  • has a flexible mind - can adapt quickly to changing processes / tools
  • has an interest in continuous improvement (projects)

Skill profile:

  • Business Acumen
  • Customer Focus
  • Dealing with Ambiguity
  • Decision Quality
  • Peer Relationships
  • Process Management
  • Self-development
  • Logistics Process & Management
  • Understanding Global Regulatory Framework
  • Analytical skills
  • Knowledge Management
  • Problem Solving


  • IT Operation, Telecommunication
  • Corporate Management System, SAP
  • Project Management
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English - higher advanced/fit for negotiation

Job location:


How to apply/ contact information:

Please send your Cv to „Jelentkezem” button.