We are looking for candidates for future opportunities who will be the Owner of a full Customer contract/part of a contract during the delivery phase

English AND German Speaking Service Delivery Manager (Service Management) (Budapest)

Your tasks

  • Financial steering of Customer contracts
  • End to end responsible for delivering the contracted services
  • Customer relationship management
  • Ensuring customer satisfaction
  • Complaint and Compliment management
  • Governance of the delivery meeting contractual agreements
  • Driving continuous improvement
  • Account leadership in a matrix organisation across the delivery units
  • Claim management
  • Responsible for upselling, cross-selling and finding new opportunities

If you have…

  • Fluent English and German language
  • Wide, special knowledge and years of experience in work methodologies, customer care, guidelines, law of contracts, business economics and controlling
  • Ability to autonomous appliance and figuring of this knowledge
  • International specifications knowledge
  • Broad knowledge of service in excellence and ITIL
  • Securing the SDM-tasks and interests in the context of sales-, TOM-, SLM- and business processes

What we can offer you in return?

  • Young and dynamic team
  • Continuous training and development opportunities in IT and foreign languages
  • Ergonomic, modern work environment in MillPark
  • Carrier development opportunity inside the company
  • And much more, for further info click here.

Location

Mill Park

Please finish your application with a registration on our website.