Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
 
To learn more, visit us at www.sykes.com.

We are looking for the following professional
to join our Budapest Office:

DUTCH speaking Customer Support Representative

    Customer Service Representatives provide a professional back and front office service function for our major client’s –PANASONIC’s - project in line with the contractual agreements.

Tasks:

  • Providing professional customer support for Panasonic’s premium products
  • Answering incoming phone calls and e-mails
  • Providing technical support
  • Giving guidance and solving problems
  • Communicate effectively with the customers
  • Preparing reports and being responsible for administrative tasks
  • Working hours between 8.30 am-5 pm, no weekend support is required

Requirements:

  • Fluent in DUTCH
  • Conversational English language knowledge
  • Advanced level knowledge of MS Office applications
  • Good communication skills
  • Excellent problem solving skills
  • Experience in administration
  • Good organizational skills

We offer you:

  • Competitive salary and cafeteria benefit system
  • Friendly, multicultural work environment
  • Our Office is located near the West End shopping center
  • Great public transportation options
  • Help to arrange work related documents
  • Paid training
  • Extensive training and research area equipped with technical devices
  • Production bonus based on your productivity
  • Career development opportunities
  • In-House doctor
  • Casual dress code
  • Various company and team building activities, events, parties

Sector(s):

  • Client Services, Customer Services
  • Call Center Services
  • Full time

Experience required:

  • professional experience is not required

Required language level:

All of these are:

  • English - intermediate / communication
  • Dutch - higher advanced/fit for negotiation

Job location:

Budapest

How to apply/ contact information:

FRESH GRADUATES ARE ALSO HIGHLY WELCOME TO APPLY! If you want to join a team of committed professionals please send your CV.

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