Data Operations Manager

Position:

We’re looking for a Data Operations Manager who ensures that reliable, high-quality data flows across the organization. You will manage the core data operations that enable fast, confident decision-making and help teams turn data into business value.

Responsibilities:

As the Data Operations Manager, you will…

• Oversee daily operations of data platforms and pipelines to deliver accurate, timely data to business teams.
• Track and report on operational KPIs such as data uptime, freshness, and incident response.
• Define SLAs, standards, and escalation processes with IT, data engineering, analytics, and governance.
• Drive automation and efficiency improvements, with a focus on the Swiss market.
• Ensure compliance with Swiss market data law, data privacy, security, and regulatory requirements.
• Act as a key partner to marketing stakeholders, ensuring their data needs are understood and met.

Requirements:

• University degree in Information Systems, Computer Science, Data Management or similar
• Proven experience in data operations, data science, data management, IT project management roles
• Solid experience managing data pipelines, cloud platforms (AWS, Azure, GCP), and ETL/ELT tools, as well as a background in monitoring, incident management, and operational support, will be a plus
• Strong understanding of data lifecycle management, governance, and quality monitoring and familiarity with modern data warehouses/lakes (Snowflake, Redshift, Big Query, Databricks) is a must
• Strong problem-solving, organizational, and governance skills
• Fluent English, good command of German or French is a plus

What to expect:

Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.