Danish speaking Customer Care Portfolio Specialist
The Business Support Centre of Our client, a globally leading service provider, is providing support from Budapest mainly covering customer care, commercial support and financial services.
Currently we are now looking for talented multilingual candidates to join in our teams in the following areas:
This team is responsible for managing customer queries, both on phone and in writing for 15 countries in the customer’s native language.
As a Customer Care Specialist your role will be:
- answering calls, emails and solving problems which may be quite varied; in majority they relate to address modifications, invoice copies, invoice amounts, adjustments etc.
- managing the relationship with customers and other departments
- precise administration of incoming issues and their progress
- contributing to recognize the opportunities of process improvement
To join us, we are looking forward to your application if you have:
- min. high school education (University or College degree is an advantage)
- advanced knowledge of English (verbal, written)
- additionally fluent Danish (verbal, written) is also a requirement
- customer service experience, preferably in a customer facing, front line environment (experience in Shared Service environment is an advantage)
- excellent communication skills written and oral
- outstanding customer orientation and problem solving skills
- collaborative approach, team spirit
- ability to prioritise and take initiative in a fast paced environment
- logical and proactive thinking
- experience in using Microsoft Office, especially Excel with confidence
This is the place for you:
- If you would like to start your career at a multinational company,
- If you want to grow fast and work with people from all over Europe,
- If you want to be part of a great team
What we offer:
- Very good career development
- Competitive compensation package (basic salary & allowance)
- Business Supporting Centres
- Client Support, Administration
- Client Services, Customer Services
- Call Center Services
- Full time
- 1-3 years professional experience
Required language level:
All of these are:
- English - intermediary/communicative
- Danish - intermediary/communicative
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