Czech or Slovak Speaking Customer and Colleague Engagement Centre Student - Diákmunka

TESCO-BST

1138 Budapest, Váci út 187.

TESCO-BST

We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, payroll and internal helpdesk. Besides these, we have a modern Technology Hub developing software and applications used by millions of people globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are ready to learn and develop themselves. At Tesco Business Services & Technology we support our business operating efficiently and serving shoppers a little better every day.

Czech or Slovak Speaking Customer and Colleague Engagement Centre Student - Diákmunka

The Role

Within Tesco Business Services and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The customer support team receives ClubCard, Tesco Online and general customer service related queries. Altogether we are around 80 colleagues in the team and we provide support for Hungary, Slovakia and the Czech Republic.

  • Ensure all contacts are answered efficiently and resolved as detailed in the operating processes
  • Deliver a great customer and colleague service experience via phone and email
  • Take ownership of the issue, and use my knowledge and behavioral skills to engage, understand, act and deliver with confidence
  • Escalate contacts efficiently, where required, to minimize impact on customers

Your background

  • High school education
  • Advanced Czech or Slovakian language knowledge
  • Intermediate English knowledge is an advantage
  • Basic Computer Skills

What’s in it for you

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

  • Solid Business Background with more than 100 proud years of company history
  • We are a Great Team and we are not fond of any formalities here
  • Modern Office with great location (e.g.: free parking)
  • Flexible Working policy (e.g.: Home-office)

#LI-DV1

Sector(s):

  • Client Services, Customer Services
  • Call Center Services
  • Customer Services
  • Business Supporting Centres
  • Client Support, Administration

Apply:

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Czech or Slovak Speaking Customer and Colleague Engagement Centre Student - Diákmunka
TESCO-BST
1138 Budapest, Váci út 187.