Customer Support Supervisor

    Summary of Role: 
    The Supervisor is responsible for the delivery of specific Managed Services. They will work with the Service Delivery Manager to identify service requirements, and develop service strategy, which it is the responsibility of the Supervisor to execute. 

Key Tasks and Responsibilities

  • Responsible for the delivery of customer support services
  • Ensure the Services are delivered to a consistently exceptional standard and as defined in the SOWs
  • Service Level Management and analysis of historical reports to identify service improvements
  • Set and monitor detailed KPIs to ensure the effective day to day operations of the Service
  • Work quickly to resolve any Service issues and ensure continuous improvement
  • Work with Transcosmos customers, lead and participate in customer meetings as required
  • HR and personnel management
  • Point of 24/7 escalation

REQUIREMENTS

  • University level education
  • At least 5 years' leadership/management experience
  • Excellent English communication skills
  • Excellent communicator
  • Excellent personnel management skills

Desired:

  • Industry specific qualifications (e.g. ITIL or COPC)

BENEFITS

    We also reward of our staff with outstanding benefits including:
    • Exceptional cafeteria package
      • Széchenyi Card (SZÉP card)
      • Voucher for sport events
      • Subsidization of residential loan
    • Paid Holidays
    • Paid Sick Days
    • Public transport contribution
    • Subsidization of spectacles
    • And more!

Sector(s):

  • Business Supporting Centres
  • IT Support
  • Client Services, Customer Services
  • Client Services, Client Services Manager
  • Full time

Experience required:

  • 5-10 years professional experience

Required language level:

  • English - intermediate / communication

Job location:

Debrecen, 4031 Kígyóhagyma utca 5.

How to apply/ contact information:

Please click the Apply button and send us your CV.