Tesco opened its first store in Hungary in 1995. It currently serves 2,5 million customers a week in its 202 stores and is also Hungary’s largest private employer. Tesco is committed to serving Hungarian customers a little better every day. The retailer works with 800 Hungarian suppliers to support their growth and exit into export markets. As a multi-disciplinary organization with a presence in Bengaluru, Central Europe and in the UK, at Tesco Business Services we serve our shoppers a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardizing processes, delivering cost savings, enabling agility and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams and strong governance we reduce complexity thereby offering high-quality services for our customers.

Customer Service Associate (part-time)

The Role

  • Role modelling the Tesco values and leading by example in what I do and how I behave
  • Understanding the part I play in delivering our key metrics and performance measures
  • Delivering my role, and all relevant KPIs, consistently and to agreed quality and reliable service standards
  • Ensuring all contacts are answered efficiently and resolved as detailed in the operating processes
  • Delivering a great customer and colleague service experience
  • Taking ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
  • Escalating contacts efficiently, where required, to minimise impact on customers
  • Working collaboratively with colleagues within the team, across the wider business and our partners
  • Spotting opportunities to improve process for the business
  • Identify what is getting in the way and be a catalyst for improvement by highlighting the issues

Your background

  • Hungarian language knowledge on an upper-intermediate level is a must.
  • English Intermediate is a must.
  • Graduate/ high school education
  • Basic Computer Skills
  • Experience of using MS Office (Excel, Word & Power point)

30 hrs/week

What’s in it for you

  • Home office and flexible working hours
  • CAREER GROWTH is not just a cliché - we operate in 4 markets as one Central European business, so there are many opportunities for growth and development
  • We are just getting started, so you can be part of this journey from the beginning.
  • We are a GREAT TEAM and we are not fond of any formalities here
  • And of course, we offer meal vouchers and other standard benefits, like cafeteria as well as discounts at nearby restaurants
  • Competitive salary
  • Tesco discount from day 1
  • Full equipment to support you working from home
  • Relocation package


  • Client Services, Customer Services
  • Call Center Services

Experience required:

  • professional experience is not required

Required Qualification:

  • High school degree

Required language level:

All of these are:

  • English (intermediate / communication)
  • Hungarian (intermediate / communication)

Employment type:

  • Part-time

Other benefits:


Job location:



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