Randstad Hungary Kft.

We are looking for new colleagues for customer service agent position with English AND French OR Spanish OR Italian OR German knowledge.

Customer service agent (ENGLISH, FRENCH, SPANISH, ITALIAN, GERMAN)

Task:

  • Owning, driving, communicating, updating and proactively representing the company 
  • Helping the users with the establishment of conferencing service connection and guide them on how to use the service 
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)
  • Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user's end
  • Provide solutions, workarounds to incidents and problems
  • Providing 1st line support for internal and external customers while using acquired/trained knowledge on Technical background of the Conferencing Services/Microsoft user environment (Windows, Office tools)

Expectation:

  • English on advanced level 
  • Advantage: French OR Spanish OR Italian OR German on a conversational level
  • Willing to work in shifts

What we offer:

  • Excellent opportunity to work for a strong, multinational company
  • Freedom due to shifts
  • Attractive salary and compensation package
  • Internationally oriented working environment in a strongly expanding company
  • Training and development possibilities

Sector(s):

  • IT Operation, Telecommunication
  • IT Support, Helpdesk

Experience required:

  • professional experience is not required

Required Qualification:

  • High school degree

Required language level:

  • English (intermediate / communication)

Employment type:

  • Full time

Job location:

Debrecen

How to apply/ contact information:

Please click the Apply button to send your application.