Customer Satisfaction Specialist

Jelentkezem

Cég neve

AUSTRAUTO GMBH
Munkavégzés helye

Távmunka / Remote • Opcionális iroda
Fizetés

Nettó 350e - 400e Ft havi bér

Nézze meg a jelentkezők átlag bérigényét!

Ft/hó Megnézem

Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok és
- Olasz középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

Call customers after the end of their rental to assess satisfaction levels and gather feedback.
Analyse the reasons behind satisfaction or dissatisfaction and report potential improvement areas to the relevant department.
Managing administrative processes related to completed rentals
Handling post-rental financial and administrative tasks
Coordinating with internal departments such as Operations, Fleet Management, Finance and Customer Service
Supporting internal reporting and administrative workflows
Contact customers with outstanding payments or overdue invoices to request settlement.
Cooperate with the administrative and legal departments for complex or disputed cases.

Requirements

English and Italian language skillswritten and spoken (minimum B2 level)
Ability to communicate professionally with customers
Ability to tolerate repetitive tasks
Excellent communication and active listening skills
Ability to handle challenging conversations with a solution-oriented approach
Secondary education (business or administrative background preferred)
Strong administrative and organizational skills
High level of accuracy and attention to detail and deadline management
Structured, responsible and solution-oriented working style
Confident computer skills (Excel, MS Office, administrative systems)
Independence, positivity, accuracy, and reliability

Nice-to-have

German language skills
Additional languages are an advantage
Experience in car rental, mobility services or travel industry
Experience with billing or financial administration
Experience with debt collection / receivables management

What we offer

A stable position in a growing international company
Full-time, open ended Hungarian employment contract.
Initial net salary for the first 3 months: 350,000 HUF/month, with growth potential.
Supportive, friendly, and enthusiastic team environment.
Opportunity to develop expertise in mobility operations and post-rental processes
Modern office environment
Home-office position, with an available background office in Budapest when needed.

Company info

We are a growing international mobility and car rental company with 35 years of experience, providing reliable services primarily to leisure customers. To strengthen our Customer Support Team, we are looking for a detail-oriented and proactive Customer Support Administrator who will support post-rental processes and administrative tasks related to car rentals.
This role is ideal for someone who enjoys structured work, financial administration and customer communication in an international environment. We are looking for a motivated colleague to join us in a full-time, home-office position.